Customer Growth Strategy Consultant

We Are: Accenture Song, a new breed of agency that is all about the Experience. For us, customer experience is not an add-on; it is foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us at: Accenture Song You Are: You are a growth strategist, problem solver, storyteller, and hands-on operator who is energized by helping clients answer hard growth questions. You are comfortable working through ambiguity, structuring complex business problems, and turning customer, market, competitive, and commercial insight into clear recommendations. You enjoy moving from strategy to execution, shaping growth opportunities, building business cases, supporting executive workshops, and translating ideas into practical roadmaps clients can act on. You bring experience in consulting, strategy, innovation, startups, venture-building, corporate strategy, or an adjacent field. You are highly comfortable using AI and GenAI tools to improve the speed, quality, and efficiency of your work, and you are curious about how new ways of working can make strategy delivery sharper and more effective. You will join Accenture Song Canada’s Customer Growth Strategy team, helping deliver client engagements focused on customer-led growth, innovation strategy, growth diagnostics, business case development, customer insight, operating model design, and transformation value realization. The Work: Support delivery of customer growth strategy engagements, including growth diagnostics, growth acceleration sprints, opportunity assessments, business cases, and transformation value realization work Structure ambiguous client problems into clear workplans, hypotheses, analyses, and executive-ready recommendations Conduct market, customer, competitor, and industry research to identify growth opportunities, risks, demand shifts, and strategic implications Synthesize qualitative, quantitative, behavioral, market, and digital signals into actionable customer and commercial insights Develop growth opportunity maps, value pools, prioritization frameworks, customer journeys, value propositions, and strategic roadmaps Support innovation strategy work, including whitespace identification, new product / service / business concept development, opportunity validation, and growth portfolio prioritization Build business cases for growth opportunities, including market sizing, value drivers, investment requirements, risks, assumptions, and expected outcomes Support operating model work for organizations looking to organize, govern, fund, and scale growth more effectively Design and support client workshops, stakeholder interviews, executive working sessions, and internal strategy sessions Translate analysis and insight into compelling executive narratives, recommendations, and client-ready materials Support growth-related transformation work by connecting platform, data, AI, commerce, service, and operating model initiatives to measurable customer and commercial outcomes Work with senior leaders and cross-functional Accenture teams across Song, Strategy, Technology, Data & AI, Operations, and industry groups Apply AI tools and new ways of working to improve the speed, quality, and efficiency of research, analysis, synthesis, and content development Contribute to reusable Customer Growth assets, methods, frameworks, thought leadership, case examples, and practice knowledge Support business development