Customer Service Representative – Healthcare (Part Time)

Description & Requirements

Location: On-site in El Paso, TX Starting Pay: $15.37 /hr. plus potential bonus opportunities center; targeted start date, hours, and schedule will be discussed with recruiter Evening and night shifts are highly preferred , with a 10% shift differential for hours worked between 7 p.m. and 5 a.m. Make a Difference by Helping People Navigate Healthcare with Confidence Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.  You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success. Pay & Benefits We provide a competitive package designed to support your success both inside and outside work: - Competitive Compensation:   $15.37 /hr. base pay + 10% shift differential P otential to earn additional bonus incentives for eligible employees increasing overall compensation - Tuition Reimbursement:   S upport for ongoing education and development - Future Planning:  401(k) with company match  - Paid Time Off Package:  Paid time off, sick leave , and 11 paid holidays  - Maximus Wellness Support:  Employee Assistance Program (EAP), wellness resources, and employee discount programs  - Work/Life Balance Support:  Flexible schedules that meet your lifestyle - Career Growth:  A supportive environment with development and promotional opportunities   - Meaningful Work with Impact:  No cold calls, sales, or collections involved!   *Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses   Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules   Utilize standard technology such as telephone, e-mail, and web browser to perform job duties    Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing   Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller   Refer calls as required to CSR Lead   Maintain up-to-date knowledge of client regulations and policies   Report problems that occur via the online system so they can be addressed by the appropriate parties

- High School diploma or equivalent with 6 months of customer service experience. - Must be able to speak and read English clearly, professionally and fluently.

Ability to work within established turnaround times   Must have excellent interpersonal skills and the ability to organize simultaneous tasks   Ability to work as a member of a team    Regular and predictable attendance is required   Must participate and certify in internal CCO training to begin this role.   Medicare will be expected to participate in and certify in internal Tier I Claims Part  A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for