Operations Fulfillment Coordinator

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

Local or 100% Remote

Join our growing Customer Operations team, where you will play a pivotal role in managing high-volume pipelines and ensuring seamless document processing. You will act as the bridge between all of our operations teams, vendors, and homeowners, while maintaining strict compliance standards while delivering exceptional service. We are looking for a detail-oriented problem solver who thrives in a fast-paced environment and is eager to develop their skills in real estate and insurance processing.

• Place orders for diverse documentation, including title, appraisal, and insurance.

• Pre-screen and upload incoming documents to maintain pipeline accuracy.

• Manage professional communication with vendors and customers to facilitate timely processing.

• Analyze pending reports to forecast volume and manage workflow capacity.

• Escalate workflow bottlenecks and processing delays to senior leadership.

• Engage with clients proactively to resolve document delays and retrieve outstanding items.

• Collaborate cross-functionally to ensure adherence to departmental SLAs.

• Execute any additional administrative tasks as needed.

• Empathetic: You prioritize the homeowner experience and take pride in helping them achieve their goals.

• Proactive: You take initiative and ownership of your workflow.

• Clear Communicator: You demonstrate strong verbal and written clarity.

• Adaptable: You thrive in fast-paced, evolving environments and grasp new processes quickly.

• Resilient: You remain focused and composed when navigating challenges.

• Collaborative: You enjoy working with peers to refine processes and enhance the customer experience.

• Results-driven: You set high standards for yourself and strive to exceed your performance targets.

• Extensive experience with Google Suite

• Previous experience with title, appraisal, or insurance documentation

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):

• Tier 1 | San Francisco Bay Area, New York, and Seattle | $66,500 - $73,500

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