Manager Information Technology

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Manager, Information Technology Your Impact Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. It's More Than a Job, It's a Career Role Definition:  We are seeking an Information Technology Manager for our Global Remanufacturing group. In this role, you will provide leadership, enterprise architecture direction, and business relationship management to the Reman IT organization at Caterpillar facilities in Corinth, MS, Fargo, ND; and Franklin, IN. Your role will involve driving emerging technology trends — including smart manufacturing, IoT connectivity, automation, and digital twin collaborating closely with business leaders, process partners, vendors, and IT support staff across a highly matrixed and federated environment. You will tackle complex business problems with innovative solutions, enabling new capabilities that support our remanufacturing, repair, and refurbishment operations. Additionally, you’ll offer thought leadership by strategically influencing business partners. This position is crucial in ensuring our business-relevant IT initiatives and strategies are seamlessly integrated and effectively support our global operations in the Power & Energy segment.  This role serves as a subject-matter expert and trusted advisor, developing business-relevant IT solutions that leverage existing and new platforms — spanning ERP, MES, WMS, and CRM — to achieve Reman’s business goals.

Oversee the deployment, maintenance, and integration of IT systems within the manufacturing facility, including Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP, such as SAP), Warehouse Management Systems (WMS), and other related software and shop-floor connectivity platforms. Drive the remanufacturing digital transformation roadmap — including automation, machine and IoT connectivity, digital twin, and customer and business portals — to modernize production systems and increase operational visibility. Provide ongoing technical support to manufacturing staff, ensuring high system availability and consistent service levels. Oversee the collection, storage, analysis of manufacturing data — leveraging analytics and business-intelligence tools (e.g., Power BI, Cognos) to improve process efficiency, quality control, and data-driven decision-making. Build and maintain relationships with technology vendors, service providers, and internal stakeholders. Provide leadership, coaching, and career development for the Power and Energy IT support team. Serve as an escalation point for Priority 1 & 2 Incident tickets in the ITSM process using ServiceNow. Manage strategic alignment of IT and Business projects, applying Agile / SAFe and lean delivery practices to improve speed and quality. Manage relationships with internal and external suppliers, such as the Enterprise network, database, servers, security, and desktop support. Strengthen cybersecurity, data governance, and risk management in alignment with NIST, SOC, SOX, ITAR, and CMMC