District Manager Parts & Service - Rochester NY

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency This role supports dealerships across the Northern NY district or region. The selected candidate must live in territory or relocate to Rochester, NY or surrounding area (within 50 miles). Relocation may be provided. Relocation benefits are available for candidates who qualify under company policy. We're looking for attitude, aptitude, and work ethic more than industry experience. If you're someone who builds relationships quickly, enjoys solving problems, and has the drive to help businesses improve performance, we encourage you to apply—even if your background isn't in automotive.

Are you a highly motivated relationship builder who enjoys solving business challenges, influencing leaders, and driving results? General Motors is seeking a District Manager Parts & Service (DMPS) to help dealerships improve their business performance, customer experience, and profitability. This is a highly visible field leadership role that combines business consulting, strategic planning, analytics, and relationship management. You'll partner directly with dealership owners and senior leaders, helping them identify opportunities, implement solutions, and achieve measurable results. Whether you're an experienced professional or an ambitious early-career candidate with strong business acumen and a passion for building relationships, this role offers exceptional exposure, development, and career growth within one of the world's leading automotive companies.

(Responsibilities) Serve as a trusted business advisor to dealership leadership teams. Build strong, positive relationships with dealer partners and influence business decisions through data, insights, and collaboration. Help dealerships improve customer experience, customer retention, operational efficiency, and overall business performance. Identify growth opportunities and develop actionable business plans to achieve performance goals. Analyze trends, performance metrics, and market opportunities to recommend strategic solutions. Lead meaningful business discussions with dealer leadership regarding opportunities, challenges, and performance improvement plans. Partner with dealerships to execute customer care, service, parts, and operational initiatives. Use analytical tools and business insights to support data-driven decision making. Manage multiple priorities while operating independently in a dynamic environment. Act as a problem solver and change agent, helping dealer partners adapt and succeed in a rapidly evolving marketplace. Drive accountability and deliver measurable business results across assigned dealerships Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center) CAC (Customer Assistance Center) TAC (Technical Assistance Center) Goodwill, Warranty, and Policy Requests Monitor and deliver on KPIs including: Sales Reporting Tool (SRT) objectives Net Promoter Score (NPS) Customer Retention Service Training Standards (STS) EV Training & Compliance What Makes Someone Successful in This Role We are looking for individuals who: Bring positive energy, initiative, and a strong work ethic every day. Naturally build trust and establish strong professional relationships. Possess strong communication and presentation skills. Enjoy consulting with business leaders and influencing decisions without direct authority. Are curious, analytical, and comfortable using data to solve problems. Thrive in fast-paced environments and embrace change. Demonstrate resilience, accountability, and a results-driven mindset. Are self-starters who can work independently while collaborating effectively with others. Have a passion for helping