Aruba Global Support Center Engineer

Aruba Global Support Center Engineer This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Title: Aruba Global Support Center Engineer. This role has been designated as ‘Office’, which means you will primarily work from an HPE office. Job Level: 35 TCP_01 / 34 TCP_02 Job Description: Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control, and secure connectivity. Primary Location: Tokyo, Japan. Work Schedule: Full time (8-hour shift, 5 days a week).

Member of Global Support team for Aruba products. Providing pre and post sales technical support to the sales teams, customers and partners for various technologies and solutions related to Aruba products. Work on complex problems requiring in-depth fault analysis, troubleshooting, testing, and configuring of access control solutions. Formulate technical action plans for analyzing and resolving problems. Simulate customer issues in lab. Troubleshoot complex customer network issues and bring it to quick resolution. Write KBs and participate in Aruba Social networking forums to provide solutions to customers. Work in the UK / US Time zone and weekends, as per business requirements. Occasionally required to travel to customer sites for troubleshooting, training purposes, business reviews. Qualifications and Education Requirements: Well-versed in English and Japanese languages. Excellent communication and customer handling skills. Excellent email handling skills. Possess good telephone and email etiquette. Basic skills on MS Office applications like Excel, Outlook, Word. Willing to work in the UK / US Time zone and weekends. 6 months – 2 years of experience in customer facing Technical Support, preferably with experience in network infrastructure products, practitioner of advanced TCP/IP networking architectures, routing and switching for large utility enterprise networks, design and configuration of network firewalls and network anti-virus systems. Industry certifications like ACMA, ACCP, CCNA & CWNA is a plus Specific experience designing and configuring wired and wireless network topologies that incorporate RADIUS, TACACS, private/public key encryption, stateful firewall configuration and management, VLAN/ VLAN Switching, 802.1X, DNS, DHCP, AAA solutions (Microsoft Active Directory and LDAP), network anti-virus, cloud access controls, VPN, and mobile devices (iOS, Android, Microsoft). Excellent working knowledge of and troubleshooting skills in virtualized environments (VMWare and Citrix). Experience with packet tracing/sniffing at layer 2 and above. Object Oriented Programming experience in PERL, JAVA, C++ or Python Experience with HTML, XML and web services development Experience installing and maintaining Linux RedHat, FreeRAD. Strong knowledge of internet routing