UK Service Operations Leader

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. UK Service Operations Director Location United Kingdom (Remote) About Carrier Carrier is the leading global provider of intelligent climate and energy solutions. We create innovative technologies that make modern life possible through heating, ventilation, air conditioning, refrigeration, fire, security, and building automation solutions. At Carrier, you'll join a global team committed to delivering smarter, safer, and more sustainable solutions for our customers while helping shape the future of the built environment.

We are looking for an experienced and inspirational UK Service Operations Director to lead the transformation and growth of our Commercial HVAC and Residential Service businesses across the UK. Reporting to the UK Managing Director, this senior leadership role is responsible for the overall operational and financial performance of the UK Service business. You will drive operational excellence, improve profitability, enhance customer satisfaction, and support the continued growth of our service offering, including digital and connected services. Working closely with European Service functional leaders, you will develop and execute strategies that improve productivity, strengthen our installed base, increase service agreement renewals, and deliver sustainable business growth. This role requires regular travel across the UK.

As UK Service Operations Director, you will: Lead the operational and financial performance of the UK Service business, ensuring delivery of revenue, gross margin, EBIT, cash flow, and profitability targets. Own the annual operating budget, forecasting, operational planning, and performance management across the Service organisation. Drive continuous improvement initiatives that increase operational efficiency, productivity, and profitability across field and back-office teams. Ensure the consistent delivery of high-quality service operations while maintaining standardised processes and best practices. Partner closely with the UK Service Sales Director to accelerate service growth, increase order intake, and expand recurring revenue opportunities. Lead the implementation and adoption of connected and digital service solutions to enhance customer value. Monitor operational performance through key performance indicators and implement corrective actions where required. Develop strategic action plans to improve pricing performance, gross margins, and overall business performance. Build strong executive relationships with key customers, acting as a senior sponsor for strategic accounts. Lead, coach, and develop a high-performing Service organisation, supporting talent acquisition, succession planning, and employee development. Promote a culture of safety, ethics, compliance, and operational excellence across all Service teams. Ensure compliance with all company policies, health and safety standards, and applicable UK legislation. Collaborate with regional and European leadership teams to support strategic initiatives and continuous business improvement.

We are looking for a proven operational leader who combines strong commercial awareness with a passion for developing people and