Disability Management Appeals & Development Partner

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The Disability Management Appeals & Development Partner provides leadership and training to the Disability Management team with various aspects of Workers’ Compensation appeals; namely initial appeals training, process oversight, tracking, trending, monitoring and continuous improvement activities. This role includes active collaboration with internal partners to evaluate processes, implement improvements and identify opportunities that support operational needs, mitigate cost exposure and strengthen consistency across jurisdictions.

Workers' Compensation Appeals (Quebec – CNESST)

• Oversight and custodian of Air Canada's Québec Workers' Compensation Appeal Process, including all levels of dispute resolution through the CNESST administrative review (Demande de révision) process and appeals before the Tribunal administratif du travail (TAT).

• Function as Air Canada's principal administrator and subject matter expert for all CNESST appeals investigations, litigation support, and appeal management activities.

• Maintain expert knowledge of Québec workers' compensation legislation, CNESST policies, TAT procedures, applicable deadlines, evidentiary requirements, and appeal-related documentation, including requests for review, contestation forms, written representations, employer submissions, imputation disputes, rehabilitation decisions, and hearing preparation requirements.

• Conduct comprehensive reviews of claim files, medical evidence, vocational information, cost-relief opportunities, and appeal merits to determine appropriate objection and litigation strategies.

• Accountable for quality assurance and oversight of all written submissions to CNESST and TAT, ensuring arguments are evidence-based, legally sound, operationally accurate, and support favourable cost-management outcomes.

• Provide expert direction and guidance to Disability Management Advisors and Workers' Compensation Advisors in the assessment of complex claims, medical evidence, work capacity determinations, permanent impairment decisions, and rehabilitation matters under CNESST jurisdiction.

• Identify and pursue opportunities for cost mitigation through objections and appeals involving claim entitlement, causation, pre-existing conditions, cost transfer/imputation relief, employment suitability determinations, and policy interpretation concerns.

• Accountable for the integrity and quality of hearing preparation materials, witness preparation, opening and closing submissions, rebuttal arguments, and employer advocacy presented before TAT and other adjudicative bodies.

• Lead the resolution