Mobile Device Management Engineer (Puerto Rico)

Location: US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

 Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance: None/Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico: The Mobility Device Management (MDM) Engineer will be responsible for working within a small team of dedicated engineers to build, test and implement product solutions based on a set standard of requirements.  This includes the ability to translate vendor products, product code, roadmap services and implement without negatively impacting current processes.  The MDM Engineer will provide the engineering and fourth level support for Mobile device, connectivity, and MDM related issues. This role will also architect and implement changes to both Sandbox and Production MDM Environments . The successful candidate will be responsible for understanding Mobile Device management tool, Mobile security, and how products integrates into Raytheon Technologies and customers.  Individual will be responsible for understanding overall product, how to manage, support and initiate changes including the ability to demonstrate deep technical skills, proficiency with the design, implementation and support of Mobile hardware, Applications, and MDM tools.

Implement and manage Mobile Device Management (MDM) solutions such as MobileIron and Intune Configure and deploy mobile devices, applications, and configurations based on RTX and BU requirements. Develop and enforce mobile security policies, compliance standards, and procedures. Participate in vendor meetings to ensure vendor is delivering services timely and aware of product issues.  Participate in troubleshooting, drive gaps and issues to resolution. Independently undertake projects of a complex nature and ad-hoc requests as required. Provides support, (architecture, administration, maintenance, monitoring, backup, contingency), for multiple MDM technologies and environments Architects improvement opportunities spanning service delivery, user experience, security, etc.  Implement and execute system upgrades of the on premise and cloud servers  Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards  This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

You Must Have A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience. Experience with preparing and delivering written and verbal reports and general communications to audiences of varying levels of seniority and technical ability.   Experience collaborating and coordinating activities with stakeholders and infrastructure teams on upgrades, installations, and integrations.   Experience with both  on-premise  and Cloud MDM Solutions Experience with MAM deployments  Experience with Control Access Policies   Experience with Azure Active Directory and