Senior Analyst WFM

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview The RESL Operations team is committed to delivering exceptional customer and colleague experiences through innovation, operational excellence, and continuous improvement. As part of the Operations Performance Ecosystem (OPE), the Workforce Management (WFM) team leads the end-to-end workforce strategy for RESL Operations, partnering across Operations, Finance, Strategy, Analytics, Product, and Technology teams to drive informed business decisions. As a Workforce Management Community of Practice, the team provides expertise in capacity planning, forecasting, workforce optimization, and operational analytics to support business performance, customer experience, and colleague engagement objectives. The team also plays a key role in identifying and integrating automation, advanced analytics, and AI-enabled capabilities that enhance operational effectiveness and workforce planning maturity.

Reporting to the Manager, Workforce Management, the Senior Analyst is responsible for providing strategic workforce planning and analytical support across RESL Operations. This role combines forecasting expertise, business consulting, project leadership, and advanced analytics to support operational decision-making and long-term workforce strategies. Key Accountabilities Lead the planning, development, execution, monitoring, and continuous enhancement of workforce management models supporting RESL Operations. Design, maintain, and optimize workforce capacity plans that align staffing supply with workload demand while balancing customer, colleague, and business outcomes. Partner with business leaders, Product Groups, and key stakeholders to understand operational strategies, volume drivers, and future business changes impacting workforce requirements. Develop forecasting methodologies, workforce models, and scenario analyses to evaluate resource needs, productivity opportunities, and operational risks. Conduct workforce impact assessments and business case analyses to quantify the impact of strategic initiatives, process changes, technology enhancements, and operating model transformation. Leverage advanced analytics, automation, and AI-enabled tools to improve forecasting accuracy, workforce efficiency, and decision support capabilities. Translate complex workforce insights into actionable recommendations and executive-level presentations that support strategic planning and investment decisions. Lead and facilitate working sessions, governance routines, and cross-functional initiatives involving multiple business partners and stakeholders. Support the development of workforce management standards, methodologies, governance practices, and forecasting best practices across supported business areas. Partner with Data, Analytics, Technology, and Operations teams to ensure workforce metrics, calculations, and reporting solutions remain accurate, scalable, and aligned with business objectives. Identify, evaluate, and implement opportunities to improve workforce planning processes through automation, continuous improvement, and innovative solutions. Develop educational materials,