Tech Support Specialist III, Client Services

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

Roblox is seeking a Technology Support Specialist to support our automated testing device farm, a rapidly scaling on-premises hardware environment that enables automated testing across mobile, desktop, console, and specialty devices. This infrastructure is critical to Roblox's ability to ship quality software rapidly.

This role sits within Corporate Engineering's Client Services team and is responsible for the physical and operational lifecycle of hundreds of test devices, from procurement and rack installation through daily health maintenance, break/fix support, and end-of-life recycling. You will work closely with Engineering to understand device configurations and testing requirements, while owning the hands-on execution that keeps these labs running reliably. Success in this role requires someone who takes full ownership of their work, holds themselves accountable, and can be counted on to follow through. This is a fully on-site role in our San Mateo, CA offices.

• Receive, asset-tag, inventory, and physically install devices (phones, tablets, Macs, PCs, and potentially consoles/VR) into IDF rack environments.

• Configure devices at the OS and network level, including MDM enrollment, provisioning profile installation, Wi-Fi/network setup, and ADB/CLI-based configuration per Engineering specifications.

• Perform daily proactive health checks across the device farm, identifying and resolving stuck states, failed devices, loose cabling, thermal issues, and connectivity drops before they impact testing throughput.

• Provide break/fix support for hardware failures during business hours, including battery swaps, cable replacements, device resets, and component-level troubleshooting.

• Maintain accurate, auditable asset records, tracking device status, physical location (rack/shelf coordinates), hardware specs, testing harness assignment, and lifecycle stage.

• Manage device retirement and recycling workflows, including secure data wipe and vendor coordination.

• Support hardware procurement by receiving shipments, validating orders against POs, and coordinating with vendors and internal teams.

• Participate in an on-call rotation for after-hours support, providing remote troubleshooting off-site and on-site physical intervention when business-critical test infrastructure requires immediate attention.

• Provide clear, consistent reporting on device health, inventory status, and operational metrics to leadership.

• Partner with Engineering to define and maintain runbooks for device setup, configuration standards, and escalation paths.

• 3+ years of experience in IT operations, device lab management, hardware support, or a similar hands-on technical role.

• Strong working knowledge of iOS, Android, macOS, and Windows device configuration and