Sr. Analyst Windows Administrator & Engineer [AD, Domain Controller, DNS, DHCP, & Group Policy]

Sr. Analyst Windows Administrator & Engineer [AD, Domain Controller, DNS, DHCP, & Group Policy] Full-time Location: India - Hyderabad Company: Mattel Global Business Services Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Senior Analyst Windows Administrator & Engineer is responsible for the day-to-day administration, operational support, maintenance, and continuous improvement of the enterprise Microsoft Windows Server infrastructure. This role ensures stability, availability, security, and performance of core Microsoft services supporting global business operations. The Senior Analyst serves as a subject matter expert for Microsoft Active Directory, Domain Controllers, DNS, DHCP, Group Policy, and Windows Server technologies, providing advanced troubleshooting, incident resolution, problem management, and operational support. The role works closely with Infrastructure Engineering, Cybersecurity, Network, Service Desk, and Application teams to maintain a secure, resilient, and highly available enterprise environment while adhering to ITIL-based operational processes. ______________________________________________________________________________ KEY RESPONSIBILITIES: Windows Infrastructure Operations Administer, maintain, monitor, and support enterprise Microsoft Windows Server environments across physical and virtual infrastructure. Perform daily operational support activities including health monitoring, incident response, problem resolution, and system maintenance. Maintain high availability, performance, reliability, and security of Windows Server infrastructure. Execute server lifecycle activities including provisioning, patching, upgrades, decommissioning, and compliance remediation. Perform operating system patch management in accordance with enterprise security and maintenance schedules. Active Directory Services Administer and support complex Active Directory environments including forests, domains, sites, trusts, and Organizational Units (OUs). Manage and maintain Domain Controllers, including installation, promotion, demotion, replication health, FSMO roles, and recovery procedures. Monitor Active Directory replication and proactively resolve replication or authentication issues. Manage user, computer, and service accounts following established identity and access management standards. Support authentication services including Kerberos, NTLM, LDAP, and LDAPS. DNS, DHCP & Group Policy Administration Administer enterprise DNS infrastructure including forward and reverse lookup zones, conditional forwarders, DNS replication, and troubleshooting name resolution issues. Configure, maintain, and troubleshoot enterprise DHCP environments including scopes, reservations, failover, and IP address management. Design, implement, maintain, and troubleshoot Group Policy Objects (GPOs) to support enterprise security, configuration, and compliance requirements. Perform Group Policy modeling, inheritance analysis, troubleshooting, and optimization. Operational Support & Incident Management Serve as Tier 2/Tier 3 escalation support for Windows Server and Active Directory-related incidents and service requests. Perform root cause analysis and implement permanent corrective actions for recurring infrastructure issues. Participate in on-call support rotation for critical infrastructure services. Support disaster recovery activities including Active Directory recovery testing and system