Field Service, Servitization Specialist

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. Join us to work as a Field Service & Servitization Consultant and become part of business transformation and implementation projects for leading industrial clients. You will help organizations transform traditional aftersales organizations into modern, service-driven businesses by improving field service operations, customer engagement and connected service delivery. Working closely with business and technology teams, you will support initiatives focused on recurring revenue models, digital services and customer value realization throughout the product lifecycle. You will work in a dynamic project environment and gain exposure to transformation initiatives covering field service, connected products, subscription-based services and service business innovation. THE WORK: Support organizations in transforming field service operations to improve customer experience, operational efficiency and service delivery. Help design and optimize service business models, including subscription, outcome-based and equipment-as-a-service offerings. Contribute to the transformation of service contract and customer lifecycle processes, enabling long-term customer engagement and recurring revenue models. Collaborate with service, sales, operations and customer success teams to improve end-to-end service delivery and customer value realization. Support initiatives focused on connected services, leveraging connected products and digital capabilities to enhance service performance. Analyze and improve field service planning, workforce utilization and service execution to increase operational effectiveness. Explore opportunities to leverage AI-enabled service capabilities, remote assistance and predictive insights to improve customer support and field operations. Support organizations in developing customer-centric service strategies, strengthening aftersales capabilities and digital service transformation. #LI-EU HERE’S WHAT YOU’LL NEED: Higher education, minimum bachelor's degree or technical equivalent (Engineer) Minimum 3 years of relevant experience working for industrial clients Functional knowledge of SAP that allows proposing best practice configurations Understanding dependencies, e.g. BOM and Serialization Practical knowledge of AI tools (Copilot, Gemini, GPT) Practical knowledge of project management methodology (waterfall and/or agile and/or scrum) Excellent communication skills in English is a must MS Office skills (Word, Excel, PowerPoint, Outlook) BONUS POINTS IF YOU HAVE: Relevant knowledge from any other Equipment-heavy industry Jira and Confluence proficiency German, French We are particularly interested in profiles combining: Process understanding Data and information architecture awareness Operational and business context Transformation mindset Cross-functional collaboration WHAT WE OFFER?    Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.   A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).   Employee Assistance Program - legal, financial, and psychological consultations.   Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.   Paid employee referral program.   Private medical care and life insurance.   Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport