UKI Business Consulting - EY Studio+ - Customer Project - Senior Manager

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Business Consulting – EY Studio+ – Customer Project– Senior Manager Location:   Dublin 2 Other locations:   Anywhere in Country Business Area: Business Consulting – EY Studio+ Contract Type: Full-Tim Job Title:   Business Consulting – EY Studio+ – Senior Manager The Team and the opportunity At EY Studio+ , we create transformative experiences that move people and shape markets. We combine design, technology and commercial insight, augmented by EY.ai and powered by our full spectrum of services. EY Studio+ brings together a broad portfolio of capabilities — with 7,000 design, marketing, sales, service and technology professionals across 50 countries, backed by 400,000 EY professionals. Bringing a human-centric approach and decades of leadership in commercial insight and transformative experiences, we help clients transform their customer-facing commercial functions and business outcomes through customer strategies, digital solutions, user-centric services, operating models and optimised products and experiences. The opportunity We have a number of exciting, client facing roles for individuals with demonstrable consulting experience in the following areas:

Customer Strategy Design & Implementation such as customer segmentation, loyalty strategy, customer lifecycle management. Customer Centric Operating Model Design Workshop Development and Facilitation Stakeholder and Client Engagement and Management Sales and Marketing Strategy, Operating Model design and Optimisation Digital Transformation through Human Centred Design, CX & EX Design, Service

We are seeking a dynamic and experienced Customer Project Senior Manager to join our Business Consulting – EY Studio+ Team. You will collaborate with clients to design, implement and evaluate comprehensive strategies to leverage design thinking, customer transformation and innovation to drive optimal business decisions and outcomes.   Your key responsibilities Client Responsibilities

Managing and delivering transformation projects to time, cost and quality; Working with clients across   our focus sectors: government, health, utilities, transport, and telco to consistently deliver exceptional client service;  Working as part of a team to ensure that all project deliverables are managed to time, cost and quality; Ensuring that project plans, project logs (e.g., risks, assumptions issues, dependencies) and project budgets are managed effectively); Delivery of major project/programme activities, including business process design, testing and end user training involving multiple cross-functional stakeholders; Working directly with clients on a regular basis to help create innovative insights and solutions to meet their needs; Integrating data to inform insights by sharing technical, sector and market knowledge; Solving business and technology issues through collaboration and teaming Applying knowledge, experience and expertise to shape services to clients with limited direction, including development of high-quality work products and presentation of project outputs, as required.

Internal Responsibilities

Assisting in client account management activities such as recruitment for the project team, managing financial aspects of client engagements, and quality and risk management;  Building valued relationships with clients and colleagues to assist in generating new business opportunities for EY;  Providing a supporting role in presentations and proposals for elements of medium to high complex projects to prospective and existing clients;  Communicating effectively with EY senior management and working to build, manage and motivate high-performing teams;