Senior Experience Designer

Job Title: Senior Experience Designer Job Description Concentrix Catalyst is looking for a Senior Experience Designer who can turn complex customer and business problems into clear, useful and well-crafted experiences. This is a broad, hands-on role across discovery, research, experience strategy, interaction design, user interface design, prototyping and delivery. You will work as both a senior designer and a trusted consultant. You will help clients frame the right problem, make practical trade-offs and connect design decisions to customer and business outcomes. You will take ownership from early thinking through to delivery. You will also help raise the standard of the wider practice through critique, coaching, shared methods and strong day-to-day judgement. We have teams in Melbourne, Sydney and Brisbane, supported by a global design community. How we AI AI is now part of everyday design practice. We expect senior designers to use it confidently, responsibly and with purpose. We support this through an ongoing program of learning, with a strong focus on AI, so design remains at the forefront of how new services are conceived, delivered and improved. This includes using AI to support research synthesis, exploration, content, critique, prototyping and production. It also means writing clear prompts, building repeatable workflows, checking outputs against source material and knowing when human judgement is required.  AI can increase speed and volume. It does not replace customer understanding, critical thinking, taste, craft or accountability. You should be able to explain where AI adds value, where it creates risk and when a non-AI approach is the better choice.

Lead experience design work from discovery through to detailed design and delivery. Frame complex customer, business and technical problems clearly. Help clients identify the right problem to solve and the right level of design effort. Plan and support research, interviews, usability testing and validation. Turn evidence, data and business needs into journeys, flows, concepts, prototypes and detailed designs. Design accessible experiences across responsive web, mobile and other digital channels. Move confidently between strategy, interaction design, information architecture and visual design. Use research, analytics and customer feedback to guide decisions. Present work clearly and explain the reasoning behind key choices. Facilitate workshops, design reviews and collaborative working sessions. Work closely with product managers, engineers, researchers, content designers and stakeholders. Make sound trade-offs across customer needs, business goals, technical limits, budgets and timelines. Contribute to design systems, shared standards and reusable patterns. Support other designers through critique, feedback and coaching. Use AI tools as part of your day-to-day design process. Contribute to proposals, client conversations and new opportunities. What experience and skills do you need? Required At least five years of professional experience in experience design, UX, product design, interaction design or a related field. Experience delivering end-to-end design work in a consultancy, agency or complex product environment. Strong human-centred design, interaction design and information architecture skills. A sound foundation in visual design, including typography, layout, colour, hierarchy and responsive design. Experience designing for responsive web, iOS and Android. Strong Figma skills, including prototyping, components, libraries and design systems. Experience planning or supporting user research and usability testing. A working understanding of WCAG and accessible design. Experience presenting work, influencing decisions and working with senior stakeholders. Experience facilitating workshops and collaborative design sessions. The ability to work closely with product, engineering, research, content and business teams. A working understanding of HTML,