Claims analyst II, Accident & Health

AIG Canada has launched careers and developed future leaders for 60 years. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Examiner II, Accident & Health to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Accident and Health Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact The Accident & Health Claims Examiner will be responsible to handle all aspects of claim resolution for assigned claims while providing world class service to external and internal customers. Handle Accident & Health claims as part of the A&H team, handling claims such as A&D, permanent and total disability, critical illness and/or accident and sickness, medical evacuation, trip cancellation, out of country medical etc., including key accounts that may have performance guarantees.  Confirm coverage of claims by reviewing policies and documents submitted in support of claims; analyze coverage and communicate coverage position. Conduct, coordinate, and direct investigation into loss facts; Determine eligibility of claims and amounts owed under the terms of the contract. Recognize and pursue subrogation where warranted and make appropriate Risk and Fraud referrals. Increased responsibility with an expectation of managing higher claims volumes and assist manager with customer escalations and file audits as needed. Assist with team development and guidance. Innovative mindset to help drive process improvement. Other duties as assigned. What you’ll need to succeed A highly organized individual with ability to work in a high pace, team oriented environment. Insurance claims experience of at least 1+ year(s) with exposure to Accident and Health claims, which include sickness and bodily type injury claims or any related experience handling complex risks. Superior customer services skills and ability to help manage response timelines and reporting requirements, such as under performance guarantees Above average computer and organizational skills Excellent written and verbal communication skills with an ability to handle customer appeals. Ability to read and interpret insurance policies and act as liaison with Underwriting as needed. Ability to coach and develop others. Ready to take your career to the next level? We would love to hear from you. For positions based in Ontario, the base salary range is $61,000 - $67,900 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: Canada Benefits Overview This posting is for an existing vacancy. AIG Canada is proud to be named one of Greater Toronto's Top Employers for the seventh year in a row. This award demonstrates AIG’s commitment to outstanding human resources initiatives and fostering a forward-thinking workplace. At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.  This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.  #LI-PA1   At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people