Sr. Product Manager

Job Title: Sr. Product Manager Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.

Concentrix is seeking a Product Manager to drive the strategy, execution, and commercial growth of Memory — our agentic intelligence engine that powers smarter, more personalized customer experiences across the iX Suite.  Memory is a foundational capability within the iX platform, enabling real-time customer understanding through living Memory Cards, dynamic identity resolution, and predictive intent modeling. It serves as the intelligence layer that makes every interaction across iX Hello and iX Hero smarter, faster, and more profitable.  You will operate as a recognized product expert, accountable for translating commercial targets into a focused roadmap and ensuring every feature and improvement delivered moves the needle on adoption, retention, and revenue. You will work across Engineering, Design, Sales, and Customer Success to solve complex product problems and guide the team toward measurable outcomes.

Product Vision & Roadmap Execution  Drive the product roadmap for Memory, translating strategic direction into a prioritized, outcome-focused plan  Define how identity resolution, Memory Cards, intent modeling, and action delivery function as a cohesive capability; not a point solution  Identify and develop new product concepts where limited precedent exists  Commercial Contribution & Business Alignment  Contribute to revenue target setting and ensure the roadmap and delivered features are aligned to commercial goals  Partner with Sales, Finance, and Product Marketing to inform pricing, packaging, and monetization discussions  Make focused trade-off decisions across scope, cost, and timing to maximize product value  Trust, Compliance & Enterprise Readiness  Ensure iX Wisdom Memory meets enterprise-grade requirements  Balance speed of innovation with responsible AI and risk management  Ensure strong alignment with integrated products (e.g., iX Hello, iX Hero, Translate)  Cross-Functional Collaboration & Influence  Collaborate and influence across Engineering, Architecture, Legal, Security, Sales, Marketing, and Customer Success  Serve as a recognized subject matter expert for Memory and agentic