Director, Enterprise Process Owner

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino’s has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive. If you're ready to make an impact, build a meaningful career and help shape what's next, there's a place for you at Domino's.

The Global Business Services (GBS) Global Process Owner (GPO) is accountable for defining, standardizing, and transforming Domino’s global finance processes including the creation of end-to-end processes for Record-to-Report (R2R) and Order-to-Cash (O2C) as part of the GBS establishment effort. This role designs scalable global finance process standards, clarifies ownership and decision rights, embeds controls, enforces standard ways of working internally, defines performance measures (KPIs/SLAs), and partners closely with functional leaders, IT/Digital, and external providers to enable successful transition, stabilization, and process transformation focused on delivering best in class finance processes that drive continuous productivity for the organization. In addition to direct ownership of the R2R and O2C processes, this role owns the relationship with the outsourced provider(s) delivering other finance services and coordinates internal support capacity and enablement needs for all finance functions including FP&A, Internal Audit, ESG, Tax, and Treasury and is accountable for delivering these services to the finance leadership team, including the corporate controller. The EPO also serves as a cross-GBS governance and process mapping leader, ensuring consistent ways of working across workstreams during the build phase and as the processes continue to evolve.

Process Definition & Global Design Define the end-to-end global process scope for R2R and O2C, including inputs/outputs, handoffs, standard work, and accountable ownership. Create simple, scalable global process designs aligned to Domino’s operating model and frontline realities (stores/franchisees), not just corporate needs. Define guardrails for standard vs. allowable local variations. Develop high-quality process maps and artifacts. Solution Evaluation (Build Readiness) Define functional requirements for business process outsourcing (BPO) service delivery and ensure requirements are traceable to process design, controls, and performance outcomes. Provide practical, operations-informed input to solution decisions (service model, SLAs, reporting cadence, escalation, transition approach). Governance, Ownership & Decision Rights Establish process ownership model, decision rights, and escalation paths across GBS, functional leaders, and suppliers. Build governance routines and forums (weekly working cadence, monthly steering, issue/risk escalation). Publish and maintain ownership rights, including regular reviews/updates of RACI/decision-rights documentation so teams can execute without ambiguity and be a point of contact to support teams when questions arise. Documentation, Policies & Controls (Audit-Ready by Design) Create foundational process documentation: global policies, procedures, work instructions, control narratives, and handoff standards. Maintain, update, and publish documentation as processes evolve. Ensure controls are designed into the process (not bolted on), aligned with audit/compliance needs and evidence requirements. Partner with Risk, Compliance, and Internal Audit to