Business Process Analyst Sr

Job Posting End Date 08-12-2026 Please note the job posting will close on the day before the posting end date.

The Business Process Analyst Sr. (Intermediate) will play a supporting role in performing analysis and providing insights leveraging process data from across AEP. This role will be engaged in subsequent process improvement and value realization measurement, including KPI / metric development and monitoring in collaboration with business partners. The role will work closely with business partners to understand KPIs and the supporting frameworks for the purposes of sustainability.

Where Putting the Customer First Powers Everything We Do! Business Process Analyst (Salary Grade 6) Business Process Analyst Sr. (Salary Grade 7) Primary Expectations: Coordinate with Technology, OPCOs and business units to facilitate the intake of technology change requests for customer-facing systems. Maintain business continuity planning documentation for multiple critical work functions. Coordinate with multiple enterprise teams to maintain documentation and monthly ICS readiness communications. Lead small to medium size business projects supporting continuous process improvement. Support efforts related to PII data protections across multiple customer-facing systems. Coordinate operational controls and Sarbanes & Oxley control testing across multiple teams. Coordinate SOX 302 reviews and SOX 404 testing for leadership certification.

Perform analysis and create insights leveraging enterprise process data (add).  Develop and measure subsequent KPIs in collaboration with the business unit to measuring ongoing value to AEP. Drive and implement designed process workflows using process data in collaboration with business partners. Define and monitor performance metrics (Key Performance Indicators) to measure process improvement effectiveness. Develop and conduct employee training sessions that will train employees on process change, roles and responsibilities, and system standards and requirements. Collect organizational feedback and file process change documentation in an organized and repeatable fashion. Map out proposed processes with a broad and high level outlook over the entire organization. Need unbiased outlook in seeing what is best for the organization as a whole. Evaluate real and potential risks to projects or process implementation. Develop reports and presentations for higher level management. Help coach and develop lower-level team members to improve their skill level and achieve goals.

Business Process Analyst (Salary Grade 6) Education: Associate's Degree in Project Management, Business Process, Business, or related field or equivalent experience.

Four (4) years of experience in continuous improvement process activities, operations, project management or business analytics. (Or) Education: High School Diploma or GED Experience: Six (6) years of experience in continuous improvement process activities, operations, project management or business analytics. Business Process Analyst Sr. (Salary Grade 7) Education: Associate's Degree in Project Management, Business Process, Business, or related field or equivalent experience.

Six (6) years of experience in continuous improvement process activities, operations, project management or business analytics. (Or) Education: High School Diploma or GED Experience: Eight (8) years of experience in continuous improvement process activities, operations, project management or business analytics. Additional Expectations: Occasional travel expected. Proficiency in the MS Office suite (Power Apps, PowerBI, Excel, Visio, Word, and PowerPoint) is required. Strong communication skills; ability to communicate effectively with all levels of AEP management. Demonstrate the highest standards of ethical behavior and support the Company’s Corporate Compliance Policy. Auditing experience and Primavera (P6)