ServiceNow Business Process Champion (Enterprise Technology Asset Management)

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

ServiceNow Business Process Champion The Business Process Champion (BPC) is a hybrid role that sits between the ServiceNow technical development team and business stakeholders. Their job is to ensure that the Platform solves business problems instead of automating bad processes. They are often referred to as Business Process Consultants or Business Analysts.     They are the advocates for the platform. They don't just gather requirements; they also challenge the status quo and drive out of the box best practices to minimize technical debt and drive data quality.   KEY ACCOUNTABILITIES Process Design & Re-engineering – lead workshops to map current processes and design workflows to leverage ServiceNow capabilities to meet business outcomes Requirement Translation – convert business requests into structured, detailed stories and functional specifications that developers can build, in partnership with design oversight from Solution Architects OOTB Advocacy – market, communicate and utilize platform features and functions to meet business needs to reduce or eliminate customization BAT Oversight – lead business acceptance testing to ensure technical delivery meets business needs as defined in acceptance criteria Change Management – Act as a "super user" to train business staff on designed solutions and drive adoption KPI & Governance – Define and monitor success metrics for business stakeholders to measure value realization, cost savings, productivity gains and risk mitigation.

5+   years' experience   as Business Analyst, Process Consultant, or Project Manager   3+   years' experience   with the ServiceNow Platform ( IT Asset Management, CMDB, CSDM, HAM, SAM)   Deep understanding of Agile/Scrum and   NowCreate   methodologies   Strong grasp of ITIL v4 Frameworks   Proven ability to communicate effectively,   facilitate   workshops between business & technical resources   Strong technical writing/documentation skills     Required Certifications   Certified System Administrator (CSA)   Certified Practi tioner Business Process Analyst (BPA), Professional Business Process Analyst Preferred   Certified ServiceNow Platform Owner (CPO) would be a plus   ITIL v4   Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we