Business Office Customer Service Representative - Kelsey Seybold - Pearland Business Office - Hybrid

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Business Office Customer Service Representative - Kelsey Seybold - Pearland Business Office - Hybrid

Pearland, Texas

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Caring. Connecting. Growing together. With these values to guide us, our people are committed to making a meaningful difference in the lives of those we are honored to serve.

Integrity Compassion Inclusion Relationships Innovation Performance

Requisition number: 2367577

Job category: Customer Services

Primary location: Pearland, Texas

Date posted: 07/21/2026

Overtime status: Non-exempt

Travel: No

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Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.  Under the supervision of Customer Service Supervisor, the Business Office Customer Service Representative will answer all patient telephone inquiries regarding patient accounts in reference to Clinic billing, insurance information, collection accounts, and general patient concerns.  Must maintain effective communication with all customers both internal and external including co-workers.  Provides clear and grammatically correct written responses to patient communications as required. Employee works closely with the team leads and supervisor to address issues and identify problems.  Employee must have the ability