Customer Support Specialist III, $2,000 Sign on Bonus - Ventrac

Customer Support Specialist III - Ventrac Sponsorship:  Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.   Who Are We? Ventrac, located in Orrville, Ohio, is a division of The Toro Company. Ventrac is a premier innovator of equipment for turf and landscape grounds management, sidewalk snow removal, and specialty grounds care maintenance. Built for performance with quality to last, Ventrac equipment is ideal for golf course turf management, sports fields, collegiate campuses, residential and commercial property maintenance, and public green spaces. #LI-Ventrac  With that foundation in mind, we're excited to introduce an opportunity to join our team as a Customer Support Specialist. The Customer Support Specialist is responsible for contributing to the order services department with project facilitation, account management, phone & email inquiries, and order processing. This colleague will collaborate across multiple functions, managing diverse responsibilities and tasks while playing a key role in the implementation and success of our new ecommerce platform. What Will You Do? Serve as the primary administrator of the ecommerce platform, maintaining product content, promotions, and customer experience improvements. Coordinate end-to-end order management, including web order processing, picklist creation, shipment scheduling, invoicing, fulfillment tracking and returns/shipment claims. Partner with manufacturing, logistics, and warehouse teams to ensure inventory accuracy, lead times, and operational readiness for order fulfillment. Respond to customer phone and email inquiries regarding parts specifications, availability, and general product information, delivering exceptional service through a positive, relationship-focused approach. Deliver comprehensive customer support by troubleshooting technical issues, managing credit card payment concerns, and coordinating shipment processing to ensure seamless order fulfillment. Collaborate with the Information Technology (IT) team on website enhancements, bug resolution, and system performance issues. Identify new online growth opportunities, marketplace expansion, customer segments, and digital sales channels. Facilitate digital pricing strategies in collaboration with sales and finance teams. Create and monitor metrics relating to order accuracy, on-time delivery, and customer satisfaction. What Do You Need?

High school diploma, or GED equivalent required. 2+ years experience in customer service, preferably in a manufacturing setting. Successfully demonstrate strong written and verbal communication skills, including phone communication skills. Professional interpersonal skills utilizing patience and empathy while assisting customers with inquiries and technical assistance. Exhibit initiative and be a team player who supports company objectives and culture. Ability to read, understand and interpret mechanical and operational information correctly. Self-motivated individual who understands the importance of creating and maintaining a positive, memorable customer experience. Knowledgeable with Microsoft Suite, SAP Preferred Qualifications: Bachelor’s degree in business, marketing, supply chain Advanced product knowledge with tractor equipment, accessories, and components 1+ years of shipping experience 1-3 years of applicable work experience What Can We Give You?  At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees a variety of perks, including:    Dress for your day  - We know you're more productive when you're comfortable, which is why employees are encouraged