Data Analytics Lead

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales and services teams, which are delivering approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function, industry and market sector around the world.   About this role:  This role is part of the GSSO’s Process and Program Analytics team. We innovate the way the Sales and Services teams help clients receive value and enable smarter decision making by functional leaders who are our clients. This role would entail supporting cross-functional efforts to proactively uncover new ideas, opportunities, and strategies on the way we function as a Global Sales and Services Operations organization to drive higher client retention. You will also have opportunities to work on several business initiatives and contribute to problem solving, leading to continuous improvement. You will work with senior stakeholders and provide analytical insights to solve business problems. This is an excellent opportunity providing exposure around problem solving, stakeholder management and leadership thereby delivering exceptional business impact defined in terms of client retention and Sales & Service team productivity. We are looking for a Data Analytics Lead to help innovate and continuously improve Sales & Service productivity and effectiveness. This is a high visibility, high impact role, and a great platform to make a disproportionate impact on our clients’ and Gartner’s future success. The lead role will take responsibility to identify gaps, prioritize the key ones with leadership and design improvements (processes, tools, and/or metrics) that lead to improved client retention and increased efficiency & effectiveness within the Global Sales and Services teams. What you’ll do:  Work with senior stakeholders to define problem statements, provide initial scope, and bring together cross-functional teams to help problem-solve and drive execution Lead end to end cross-functional global projects that drive strategic priorities across Gartner. These could be in phases including Initial data exploration, solution framing, and alignment with service leadership Designing and executing pilots with smaller groups if and as needed Gathering relevant inputs through interviews or focus group discussions Synthesizing the learnings, designing the scale up solution and helping implement it Support strategic decision making through a deep understanding of the business supported by descriptive analysis (quantitative and qualitative), proof-of-concept curation, and effective prioritization Drive problem solving while ensuring the right stakeholders and teams are involved at the right stage Identify key stakeholders for your initiatives and build TBVA with them so you can play a role shaping their team’s strategy and priorities Drive transparency and clear communication across projects Ensure successful roll-out of projects by working with cross-functional teams across L&D, Comms, Ops, etc. Contribute to other GSSO priority initiatives depending on business need. Example responsibilities include: Create, compile, and analyze ideas for service improvement. Analyze and evaluate based on customer, financial, Service associate, and competitive considerations – depending on the nature of the project. Lead plans to roll out programs including partnering with communications and Learning & Development. Effectively engage and influence a wide range of stakeholders in solving cross-functional problems and capitalizing on opportunities. Collaborate