Associate Business Systems Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

New Inventory Management: Coordinating with vendors for shipments delivery, DTA, SEZ/PEZA approvals, scan and upload inventory into TRAC IT/Asset Records Imaged Ready Devices in DSM: Maintain sufficient buffer of imaged machines of all models (Standard & Non-Standard both) in DSM and same should reflect on RFC dashboard Device Imaging for New hires & Mixed Build tickets: Take assignment & act on the new hires & Mixed build tasks and prepare the devices and create Device Deployment Tool (DDT) task for asset allocation. Priority should be to work on the base location SC tasks and then remote locations. Install applications as required Lifecycle Replacement Program: Site specific identified Global Provisioning Solutions (GPS) team members to take ownership and follow up with the users to expedite the device replacement under Replacement Computer Program (RCP) basis the data shared by RCP SPOC and update the status in respective tools & trackers Local Incident task for device diagnosis under Walkin: Level 2 Support team to create local incident for GPS team, if any device needs to be repaired by the resident HP/Mac engineer. Incident task assignment to be done by the physically available GPS analyst post user visits to GPS window Local Task and Repair of Faulty Devices: Level 2 support team to create 2 local tasks in case of device replacement, one for new device delivery and the other one for repair of recovered devices. GPS team must take all the necessary measures to get the break-fix devices up and running at the earliest possible through part scavenging, new spare parts, etc. Faulty Device Repair (In Warranty/Out of Warranty/Physical Damaged cases) etc. Coordinate with vendor for warranty support and make sure that devices are getting repaired on time. Coordinate with resident engineer for repairing of Out of warranty devices through spare parts scavenging and replacements and ensure that devices are repaired on time. If spare part can't be arranged through self-maintainer, then initiate procurement basis approvals from concerned stakeholders Conduct thorough technical checks for any initial diagnosis and repair by vendor Creating ticket for SWAT team to lock/unlock the ID's and devices which were received via email from HR Operations In charge of IT asset cost charging end to end process for parts replacement (PH Only) Participate in process improvement or automation six sigma projects Daily update of machine and peripherals status and add new asset details entry to IT Asset Registry, Trac-IT and ServiceNow database Process HAM Tool tickets received (such as machine request, peripherals, and asset movement) and coordinate with end user for any clarifications or concerns Process RCO Shipping Center (DDT) tickets received for New Hire, Break Fix, Mixed Build, Lifecycle Migration machine issuance Facilitate disposal activities end to end including HDD/SSD disposal Conduct physical checking of stock inventory in storage room for Bi-monthly, Quarterly and Bi-annual reconciliation audits In charge of IT Asset Exit Clearance (HR Allsec tool), documents fillings and manage reports for separation clearance Facilitate all temp offline and for investigation tickets received from Asset Recovery Team. Give instructions to AFS (Asset Field Services) for physical verification if needed Facilitate any email and call concerns or queries from