Specialist 1, HR Operations

Specialist 1, HR Operations Full-time Job Type (exemption status): Non-Exempt position - Please see related compensation & benefits details below Business Function: HR Operations Work Location: Shenzhen Futian 1 Office--LOC_HGST_Futian1 Company Description WD is building the infrastructure behind the AI-driven data economy. As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That’s where we come in. We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide. This isn’t theoretical work. It’s real systems, at real scale, people solving some of the hardest challenges in technology today. We’re looking for people who want to build, solve, and operate at that level. Join us and let’s shape the future of data.

The HR Support Representative role is responsible for providing a high quality customer experience to all Western Digital employees, managers and executives in their assigned area or region. The HR Support Representative will serve as a first point of contact for general HR questions and help requests via the AskHR customer support channel, responding to both simple and complex questions that may require research and follow-up for resolution. In addition, the HR Support Representative is responsible for providing transactional and administrative support for HR processes such as onboarding, transfers, job separations and other assigned HR processes. The HR Support representative will be accountable for documenting HR processes and knowledge management content and representing the customer on HR projects and initiatives that impact the HR service delivery model.

Essential Duties and Responsibilities Inquiry Management Acts as the first point of contact for employees, managers and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions and HR content on online portal. Assumes an end-to-end ownership for resolving inquiries, as well as for helping employees and managers learn about self service capabilities Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., phone, email, Jabber chat, etc.) by following appropriate resolution/assessment methodologies (e.g., investigating and research), utilizing knowledge management tools, educating employees on HR technologies including self-service tools, and determining appropriate course of action or escalation for emerging issues Provide initial contact and support for customers managing sensitive and confidential information related to HR issues Provide timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues Communicate effectively (written or verbal) matching customer style, needs, and level of understanding to support optimal employee interaction, including accurate and grammatically correct support through available employee support channels (phone, email, case management) Partner with the entire HR organization by sharing knowledge with peers and cross-functional teams and identifying emerging issues or trends HR Administration Accurately and timely processing of employee lifecycle transactions and document management in partnership with managers, Site HR and the Global Service Center with transactions such as new hire onboarding, transfers, compensation changes, exits and ad-hoc transactions Become a subject matter expert and skilled end user for Workday and other HR technologies Monitor and manage transaction workflows for customers in assigned region Collect, review, and approve on boarding documentation as part of recruitment administration or partner with