Manager, Technical Account Management
NetApp
- Location
- North Sydney, New South Wales, Australia; Canberra, Australian Capital Territory, Australia; Melbourne, Victoria, Australia; Brisbane, Queensland, Australia; Australia
- Work model
- On-Site
- Level
- Mid
- H-1B history
- 54 approvals (FY2023)
About this role
Only cities with current job openings will appear in search. Please sign up for job alerts if your city is not listed.
If you run toward knowledge and problem-solving, join us
Own Every Moment at NetApp At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud. Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.
Manager, Technical Account Management
North Sydney, Australia; Canberra, Australia; Melbourne, Australia; Brisbane, Australia; Australia
Job category: Customer Support Job ID: 135703-en_US
Apply Save
Role
Summary Leads the delivery and success of Technical Account Management (TAM) and Support Account Management (SAM) services for NetApp customers. This COGS-based role manages a team of TAMs and SAMs across their assigned AREA, accountable for consistent post-sales outcomes and serving as the single point of contact for the customer’s post-sales experience with NetApp. High Achievement Leadership Principles: Attributes & Skills To succeed in this role, the TAM Manager demonstrates NetApp’s High Achievement Principles through observable leadership attributes and skills across innovation, execution, and teamwork. Innovate to Elevate — demonstrates curiosity and a growth mindset; challenges the status quo; leverages data, tools, and automation/AI to simplify work; scales best practices across the team; encourages experimentation and learning. Drive Results — sets clear priorities and measurable outcomes; holds self and team accountable; makes timely decisions using facts and customer context; manages risk and escalations proactively; delivers commitments with operational rigor and continuous inspection. Excel as a Team — builds trust through transparency and candour; coaches and develops diverse talent; collaborates cross-functionally and influences without authority; shares credit and removes blockers; creates an inclusive,