Systems Engineer, Production

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.  We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice . Summary: *Please note that if this job is still posted up, we are still hiring! We are looking to fill multiple roles so even if this job seems to be up for a while, it's because we're continuously hiring for brand new teams. We understand that in this job market, it feels like if you don't submit an application right away, then you won't be considered, but that's not the case here. We truly welcome you to apply anyways, and we commit to a human reviewing and processing your application as soon as we can. We are currently seeking a Systems Engineer, Production to join our Platform Team. This role is available to candidates across Canada. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum twice per week on one of our Anchor Days. What your team does: The Systems Engineering team at Clio builds and operates the systems that power all of our cloud-based products and services. We design, automate, and maintain the infrastructure that enables our global teams to deliver reliable, secure, and scalable solutions to thousands of customers every day. Our mission is to make deploying and operating software effortless and safe. We focus on automation, observability, and reliability, ensuring every engineering team at Clio can move faster and with confidence. You’ll be part of a globally distributed team, collaborating closely with engineers in North America and Europe, driving technical excellence across Clio’s production environments.

You’re an experienced platform engineer who thrives on building infrastructure that just works - scalable, secure, and self-healing. When you're solving problems, you're just as comfortable writing code as you are digging into cloud architecture. You communicate clearly, enjoy mentoring others, and bring both curiosity and calm to complex challenges. What you’ll work on: Design, build, and maintain the AWS infrastructure supporting Clio’s production environments. Implement and evolve Infrastructure-as-Code using Terraform, ensuring reproducibility and compliance. Collaborate with developers to improve CI/CD pipelines, deployment strategies, and overall developer experience. Enhance observability and reliability, refining alerting, monitoring, and incident response. Collaborate on cloud optimization projects, improving performance, cost efficiency, and security posture. Mentor and guide team members, fostering a culture of technical excellence and continuous learning. Partner with Security, MLOps, and Product Engineering teams to deliver scalable, resilient, and compliant systems. Define agentic patterns to inflect the way we build, deploy, and observe cloud infrastructure. What you may have: Experience designing, deploying, and operating AWS infrastructure and managed services (like RDS, EKS, Lambda) at scale. Expertise with Terraform and infrastructure automation. Strong coding foundation, beyond scripting, with experience in application development or designing and building robust automation frameworks and tooling Experience in container orchestration and cluster management. Experience with CI/CD systems such as Buildkite, GitHub Actions, etc.  Experience with relational or non-relational datastores in a production environment. Familiarity with observability platforms (Datadog, Prometheus, Grafana, etc.). Familiarity with Linux systems administration, networking, and troubleshooting. Excellent communication and documentation abilities, with a focus on knowledge sharing and team collaboration. Growth mindset when it comes to process improvement and new technologies, especially AI. Serious bonus points if you have: Experience with