Customer Services Administrator

If  You’re  Great at  Helping People,  We’ve Got the Career for You   Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin,  we’ll  turn your  people  skills and attention to detail into a rewarding, long-term career with opportunities for growth and the backing of the most recognized name in pest control.   As an Orkin Customer Service Specialist,  you’ll  be the friendly, knowledgeable voice our customers count on every day.  You’ll  handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected.   Backed by over 120 years of industry  expertise , the Orkin Guarantee, and a trusted brand that customers already believe in,  you’ll  have everything you need to provide top-tier service with confidence.   You’ll  enjoy award-winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families. With Orkin’s industry-leading tools, supportive team culture, and commitment to excellence,  you’ll  have the foundation for success   and a company  that’s  invested in your future.   Why Orkin?   You’ll  have  more than  a job ;   you’ll  have a  career with growth potential and benefits  that go beyond the basics. This includes competitive compensation and a  401(k)   retirement  savings plan. Not to mention,  you’ll  also receive  opportunities to volunteer and give back ,  ensuring everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.   With Orkin’s award-winning training program,  you’ll   receive all the tools you need to succeed . That means no industry experience is  required  to start building your career. Plus, if  there’s  one thing we know at Orkin,  it’s  that pests keep coming back, and that makes our industry  recession-resistant .   We are driven by a shared mission and  grounded  in values that define everything we do:    Safety    Professionalism    Empathy    Integrity    Innovation    With a reputation built over more than a century and a team-first culture,  you’ll  feel supported from day one with the freedom and tools to succeed.      Ready to start a career with staying power? Apply now!

What  You’ll  Be Doing   Answer incoming calls and make outbound calls to customers to schedule, confirm ,  and follow up on service appointments.   Proficiently navigate a Windows-based & Web-based system to track routes and  optimize  current and future schedules ;  don’t  worry, we will train you!   Apply  expertise  developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriate   Use your sharp listening skills and probing questions to  identify  the customer’s concern and evaluate their needs   Monitor, update ,  and  maintain  customer database with  accurate  customer information ,  including call details, disposition of calls, payments, and other results   Reschedule  unserved  accounts within 24 hours   Participate in quality assurance processes, programs, and initiatives   Safeguards  customers’  privacy and other proprietary information     What’s In It for You?   Competitive Earnings Starting at $20 per hour (based on experience), plus commissions.   Performance Bonuses – Get rewarded for exceeding goals and delivering exceptional service.    Industry leading, quality, and comprehensive training program .

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