Associate Tech Product Manager

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  Caring. Connecting. Growing together.

Summary As a Jr Technical Product Manager (AI Junior Product Manager) in our Chief Digital Office (CDO) within Optum Technology, you will drive the definition, design, and delivery of innovative, AI-powered technology solutions that transform the consumer digital experience, virtual assistant capabilities, and outbound engagement strategies. In this role, you will bridge the gap between business strategy and cutting-edge digital engineering, collaborating closely with data scientists, software engineers, and business partners to deliver scalable conversational AI and proactive contact center solutions. This is a unique opportunity to lead the deployment of advanced virtual assistants and outbound workflows, making a measurable impact on the healthcare system as part of a high-impact, forward-looking digital team.

Decompose high-level business capabilities into manageable features, requirements, technical specifications, and user stories. Own, prioritize, and manage the product backlog to align with business priorities, technology strategies, and engineering capacity. Design, develop, and deploy AI-powered solutions to address complex business challenges, with a focus on conversational AI virtual assistants (e.g., Cognigy, Google, Amelia Bots) and proactive outbound engagement (e.g., NICE Proactive AI or Smartreach Outbound). Partner with engineering, data science, and architecture teams on the creation of technical requirements, model criteria, and test strategies. Evaluate emerging technology, conversational AI, and outbound proactive contact center trends to inform solution design, platform development, and strategic innovation. Leverage enterprise-approved AI tools to streamline internal product management workflows, automate routine tasks, and drive continuous improvement. Define and track key product performance metrics to measure success, drive post-launch refinement, and ensure high-quality software delivery. Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Associates degree or 4+ years of equivalent work experience in technical product management, software engineering, or business analysis. 6 months of training or Project experience in Agile methodologies (e.g., Scrum, Kanban) to write technical requirements, decompose features. 6 months of training/ development or project experience within Agile development team Preferred Qualifications Education/training in technical product management, technical product ownership, or business systems analysis within a software engineering or technology environment. Experience working with databases, querying data using SQL, or utilizing data visualization tools (e.g., Power BI, Tableau) to analyze product metrics. Excellent analytical, problem-solving, and communication skills, with a proven ability to translate complex technical concepts to non-technical stakeholders. Certified Scrum Product Owner (CSPO), Agile Product Manager certification, or Pragmatic Institute product management certification. *All Telecommuters will be required to adhere to