Sr. Staff Product Designer, Identity Security Platform & Systems

Sr. Staff Product Designer, Identity Security Platform & Systems Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Location: ServiceNow Santa Clara HQ office Team & Role: At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. This role balances two horizons: near-term (0-6 months), integrating and scaling Veza's design system into enterprise-grade rigor; designing platform features like conversational AI and long-term (1-2 years), defining what an AI-native design practice and system look like as the primary mode of production shifts. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role: Lead end-to-end design for Identity Security cross-product platform initiatives, from discovery through high-fidelity delivery, spanning AI product surfaces, design systems, and key strategic investments. Define and evolve design systems and frameworks that scale across multiple product domains, establishing the token structures, component definitions, and usage guidelines that serve as the source of truth for product teams. Drive UX, interaction design, and visual quality for AI/ML product/platform experiences including generative AI surfaces, intelligent workflows, and agentic interfaces. Prototype and validate concepts using AI-native tools and generative workflows, not only static high-fidelity comps, moving fluidly between deterministic and probabilistic interface paradigms as the problem demands. Architect and evolve the design system to be ready for an AI-generated-UI future, building the data pipelines and automation that enable seamless design-to-code workflows at enterprise scale. Partner with Designers, Product Managers, and Engineers to align direction, unblock decisions, and ensure design intent is realized in production. Own and continuously raise the quality bar for design processes across Platform and AI product pods.

Preferred Qualifications: 10+ years of product design experience with a portfolio that shows the thinking, the tradeoffs, and the impact not just the final screens. A deep love for visual craft. You sweat typography, spacing, and polish because you know that's what separates good from memorable. Fluent across the full design spectrum from broad user journey to micro-interaction, from UX strategy to pixel-level execution. You thrive making complex enterprise products feel simple turning sophisticated B2B problems into experiences users enjoy. Experience with large enterprise SaaS products with complex data, workflow, or platform problems; you're