Specialist - Customer Care - Collections 4A

Specialist - Customer Care - Collections Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

We are inviting applications for the role of Credit Collections Executive We are seeking a proactive and customer-focused Credit Collections Executive to manage collections and respond to customer queries. The ideal candidate will have excellent communication and negotiation skills, with the ability to build positive customer relationships while ensuring timely collections and effective issue resolution.

Contact customers via phone to follow up on outstanding invoices and ensure timely collections. Handle inbound and outbound calls related to sales, payments, account status, and collection queries. Resolve customer concerns professionally while maintaining a high level of customer satisfaction. Coordinate with internal Sales, Customer Service, and Finance teams to resolve billing and payment issues. Maintain accurate records of customer interactions, payment commitments, and collection activities. Monitor customer accounts and proactively identify overdue balances. Follow company policies and compliance standards during all collection activities. Escalate complex issues to the appropriate teams when required. Achieve individual collection targets and maintain quality standards for customer interactions. Excellent verbal and written communication skills in English. Strong telephone etiquette with the ability to handle customer conversations confidently and professionally. Good negotiation and problem-solving skills. Ability to manage difficult conversations while maintaining positive customer relationships. Strong organizational skills and attention to detail. Proficiency in Microsoft Office and CRM/ERP systems is preferred. Ability to work in a fast-paced environment and manage multiple priorities. Key Competencies ·         Customer-focused approach ·         Excellent verbal and written communication Only B2/C12 ·         Negotiation and influencing skills ·         Analytical thinking ·         Team collaboration ·         Time management ·         Results-oriented mindset Qualifications we seek in you Minimum qualifications Bachelor's degree or above in commerce, economics or business administration. Relevant experience in the OTC (Credit and Collections) Good Communication Skills, Influencing Skills & proficient knowledge of excel Experience in Rewards practices across several markets in United States and Europe Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing Certifications Certified Data Management