Professional Services Consultant Lead

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The Professional Services Consultant Lead – IBS Teller serves as a senior implementation and consulting leader responsible for the successful delivery of IBS Teller solutions for financial institution clients. This role leads complex implementations, provides subject matter expertise, mentors implementation consultants, and partners with clients to ensure business objectives are achieved throughout the project lifecycle. The Consultant Lead acts as a trusted advisor to clients, coordinating cross-functional teams, driving solution design decisions, managing project risks, supporting testing and training activities, and ensuring successful production deployment and adoption of IBS Teller solutions.

Key Responsibilities Client Consulting & Solution Leadership Serve as the primary functional expert for IBS Teller implementations. Consult with clients to understand teller operations, business processes, and strategic objectives. Lead product definition and implementation milestones. Recommend best practices that align client business requirements with IBS Teller capabilities. Provide executive-level project updates and implementation guidance. Project Leadership Lead multiple concurrent IBS Teller implementation projects of varying complexity. Coordinate activities among implementation analysts, technical resources, security analysts, BIC consultants, and client stakeholders. Identify and mitigate project risks, dependencies, and issues. Ensure project deliverables meet scope, quality, and timeline expectations. Support change management and escalation processes. Solution Configuration & Validation Oversee application setup, configuration, and customization activities. Validate that solution configurations align with documented client requirements. Direct application testing, defect resolution, and acceptance activities. Ensure readiness for conversion, deployment, and production support. Training & Knowledge Transfer Deliver train-the-trainer sessions. Develop client readiness strategies for deployment and adoption. Mentor implementation consultants and analysts. Support internal knowledge-sharing initiatives and process improvements. Go-Live & Post-Implementation Support Lead go-live planning and execution activities. Coordinate post-production stabilization efforts. Provide consultative support through transition to ongoing support teams. Ensure successful client adoption and operational readiness. Leadership & Continuous Improvement Act as a senior subject matter expert for IBS Teller products and related solutions. Coach and mentor team members. Contribute to implementation methodologies, templates, standards, and best practices. Support strategic initiatives aimed at improving implementation quality, efficiency, and customer satisfaction.

Education Bachelor's degree in Business, Finance, Information Systems, Computer Science, or related field; equivalent experience considered. What you bring:

5+ years of implementation, conversion, or software delivery experience. Demonstrated expertise in teller operations, branch banking processes, and financial institution workflows. Experience leading complex client-facing projects. Experience mentoring or leading consulting teams. Knowledge & Skills Deep understanding of IBS Teller functionality and implementation methodology. Strong project management and organizational skills. Excellent client relationship and stakeholder management abilities. Strong analytical and problem-solving skills. Experience conducting requirements-gathering workshops and solution design