AMI Operations Specialist Sr

Job Title(s): AMI Operations Specialist 2, 3, and Senior Location: Merrillville, IN Hybrid Schedule: Onsite Tuesday - Thursday Job Summary   NiSource is seeking an AMI Operations Specialist to support the performance, reliability, and optimization of Advanced Metering Infrastructure (AMI) systems. This role   is responsible for   monitoring AMI network and meter performance, analyzing system data, resolving operational issues, supporting system enhancements, and collaborating with cross-functional teams to ensure   accurate   and reliable meter communications and customer operations.      ** This position may be filled at the Specialist II, Specialist III, or Senior Specialist level based on the selected candidate's experience and qualifications.

Monitor and analyze AMI system performance, network communications, meter read delivery, and key performance indicators (KPIs).    Investigate and resolve AMI alerts, alarms, no-read conditions, data exceptions, and communication issues.    Support software, firmware, and system upgrades, including testing and validation activities.   Partner with field operations, customer service, billing, outage management, and other stakeholders to   identify   and resolve operational issues.    Monitor and analyze system reports, device performance, GIS data, and equipment trends to improve operational effectiveness   Utilize reporting and analytics tools to   identify   trends and recommend process improvements.   Coordinate   issue   escalation and support the resolution of meter, network, and communication-related concerns.

AMI Operations Specialist   2: Bachelor's degree in Engineering Technology , Information Systems, Computer Science, or related field, or equivalent experience.    2+ years of experience in utility operations, customer operations, information technology, metering, or   a related field .   Strong analytical, problem-solving, communication, and organizational skills.   Salary range: $82,200.00 - 123,200.00 USD Annual   AMI Operations Specialist   3: Bachelor's degree in Engineering Technology , Information Systems, Computer Science, or related field, or equivalent experience.    4+ years of experience in utility operations, customer operations, information technology, metering, or   a related field .    Demonstrated ability to troubleshoot complex operational issues and   provide   technical guidance.    Salary range: $ 96,600.00 - 144,900.00 USD Annual   AMI Operations Specialist Senior: Bachelor's degree in Engineering Technology , Information Systems, Computer Science, or related field, or equivalent experience.    7+ years of experience in utility operations, customer operations, information technology, metering, or   a related   field.   Recognized technical   expertise   in AMI operations and the ability to lead complex initiatives and cross-functional problem solving.   Salary range: $ 113,500.00 - 170,300.00 USD Annual   Preferred Qualifications   Experience with Advanced Metering Infrastructure (AMI) systems.   Experience with utility meter-to-cash processes and customer operations.   Knowledge of RF, cellular, fiber, or other communications network technologies.   Experience with data analytics and reporting tools such as Power BI, Tableau, SQL, or similar platforms.   Experience working with utility customer information systems (CIS).   The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities. Work Authorization Candidates must