Lead Engineer - Application Support 4C

Lead Engineer - Application Support Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

This role is responsible for driving the ongoing evolution of Client’ commercial (procurement) contracting capabilities by securing, automating, and governing the enterprise implementation of Ironclad, the low-code/no-code enterprise CLM platform. We are seeking an experienced Ironclad configuration consultant to ensure that Ironclad CLM workflows, integrations, data flows, and configurations meet the highest standards of security, compliance, and operational efficiency. Responsibilities include   design, configuration, development, integration, security, automation, and operational support of the organization’s Ironclad Contract Lifecycle Management (CLM) platform. This role partners closely with Legal, Procurement, Compliance, Security, Product, Architecture, and Technology teams to deliver scalable, secure, and efficient contract management solutions that support enterprise business operations and digital transformation initiatives. Ironclad Platform Development & Management Design, develop, configure, and automate solutions within the Ironclad CLM platform to create efficient digital contracting experiences. Build and maintain advanced workflows, approval processes, contract templates, clause libraries, and dynamic business rules. Oversee system administration, including user roles, security permissions, release schedules, and environment updates. Manage the migration of legacy contracts into the Ironclad repository while ensuring data integrity. Own platform governance, monitoring, incident management, and change control to ensure high availability and reliability. Leverage process intelligence, analytics and AI-driven features (Ironclad AI Assist, clause extraction, risk scoring) where applicable. to implement end-to-end capabilities across source to contract processes. Stakeholder Collaboration & Project Management Manage and report on the progress of assigned development and operational tasks.  Participate in agile ceremonies, including backlog refinement, sprint planning, and release coordination. Stay current on emerging technologies and trends in the Source-to-Contract space. Quality Assurance & Support Provide production support and troubleshoot issues related to the Ironclad platform and its integrations. Develop and execute testing plans, including unit, integration, and user acceptance testing. Create and maintain technical documentation, configuration guides, operational procedures, and cross-team training on CLM functionality. Identify opportunities and Monitor system performance, workflow adoption, and data quality to drive continuous improvement in workflows, usability, and support