Employee Services Center Representative

SHOP SPECTRUM SERVICES expand aux nav

Shop Services

Spectrum TV, Internet & Voice

Spectrum Mobile

Spectrum Small Business

Spectrum Enterprise

Advertising Solutions

Get Support

Manage Account

Manage Spectrum Mobile

Contact Us

News & Entertainment

Spectrum News

Spectrum Sports

Spectrum Careers

toggle hamburger menu

Close Navigation

Life at Spectrum

Benefits & Compensation

Military

Sign up for job alerts

Opportunities

Corporate

Call Center

Sales

Retail

Technician

Technology & Engineering

Content, Media & News

University & Early Career

Sign up for job alerts

Resources

Application Status

Event Calendar

Find your fit

Sign up for job alerts

Sign up for job alerts

keyword

location

Employee Services Center Representative

APPLY NOW EMAIL JOB

Full Time Charlotte, North Carolina Date posted 07/21/2026 Business unit: Corporate-CCL Areas of interest: Human Resources Requisition Number: 2026-77657 HES100 Corporate-CCL

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Considering a role where your service directly impacts employee experience every day? As an Employee Services Center Representative at Spectrum, you will handle various employee-related processes, answer inquiries, and support onboarding and HR functions through effective and timely communication. Your attention to detail and commitment to service ensure smooth operations and a positive impression for every employee you assist.  How You’ll Make an Impact  Provide excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees   Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues with one call resolution; subjects include but not limited to: leave of absence, workers compensation, benefits plan options, benefits eligibility, enrollment, onboarding administration including background checks and routine HR questions   Update the HR Helpdesk with call/transaction specific information and supporting documentation   Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleCentral), applicant tracking system (iCIMS), case management tracking (HR Helpdesk) and vendor websites   Administer processes to ensure timely completion of required pre-hire tasks in Spectrum’s onboarding system or to process data transactions in the HR system of record  Apply knowledge of HR programs, policies, benefit plans, to quickly resolve customer issues or concerns; responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue   Manage time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements   Working Conditions  Office environment   Flexible schedule, which includes unique hours of a call center operation - 8:00 AM ET – 6:30 PM ET, Monday – Friday  What You’ll Bring to Spectrum Required Qualifications Education  Associate’s degree in Business Administration, Human Resources, related field; or equivalent work experience with prior customer service experience  Experience 2+ years of human resources and/or customer service call center experience  Skills Ability to read, write, speak, and understand English  Ability to problem solve in a high-volume, production-oriented environment   Proficient in Microsoft Office programs including Outlook, Excel, Word, and PowerPoint   High level of analytical, process, problem resolution, and investigate skills  Clear and effective verbal and written communication skills   High degree of attention to detail, logical thinking, and organizational skills while maintaining