Business Experience & Planning Specialist Senior-Originations

Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Specialist Senior within PNC's Retail Lending organization, you will be based in Portage, MI; Cleveland, OH; Pittsburgh or Philadelphia, PA; Wilmington, DE; or Houston, TX. • Experience leading operational readiness activities, ensuring business preparedness across people, processes, systems, and communications before implementation • Strong understanding of complex system and end-to-end process flows, with the ability to identify root causes, uncover process gaps, and proactively mitigate risks before they impact the business or customers • Analytical mindset with experience assessing operational impacts, validating business processes, and recommending improvements that enhance efficiency and reduce risk • Excellent communication and organizational skills, with the ability to provide clear status updates, escalate issues appropriately, and build strong cross-functional relationships PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.   PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Supports one or more line of business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners. Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives. Defines and obtains data collection, research and reporting activities for assigned line of business initiatives. Conducts research, analyzes and recommends solutions for key initiatives. Works with key decision makers to ensure cross-business and cross-functional alignment and synergy. Serves as subject matter resource and advocate that understands and implements best practices and learning plans to meet business objectives. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning Competencies Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a