Facilities Manager

Job Title Facilities Manager Job Description Summary This position has managerial oversight of a portfolio of client facilities. The Facilities Manager has overall responsibility for overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the client, environmental health and safety, and quality programs, in coordination and conjunction with the client's goals and aims. The position is the primary liaison with the local client and leads staff in the coordination of services and activities, financials, vendors, and workforce needed for current and future needs of the building and operations Job Description • Ensure the day-to-day operations of the multi-site facilities, including hard services, life-safety, engineering, site services, appliances, and general maintenance, are implemented and carried out in a manner consistent with C&W policies and client directives • Act as the primary client point of contact. Respond professionally and promptly to requests from the client and occupants. • Supervise all maintenance programs and work orders relating to the interior and exterior conditions and appearance of the sites • Oversee and drive the implementation of ongoing contract programs to constantly assess occupant needs and to ensure problems are being solved promptly to the mutual benefit of the client and the properties in accordance with contract scope, KPIs, and Service Level Agreements (SLA’s) • Prepare, review, and give initial approval as needed to all budgets, accruals, variances, financial reports (weekly, monthly and quarterly), contracts, purchase orders, and expenditures and vendor quotes related to the facility(ies) • Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans • Conduct regularly scheduled site inspections to all locations, document, submit, and track improvements • Assist with the creation and execution of regional and account level standardization programs and procedures • Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staff • Thoroughly be familiar with the service agreement and all requirements contained therein • Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required and follow all bid processes; verify that invoices match contract pricing • Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives • Collect, analyze and report statistical data as may be required to provide accurate and current assessment of facility management objectives • Monitor and ensure that vendors comply with dress code, insurance requirements and coordinate all claims and access, as required • Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required KEY COMPETENCIES Communication Proficiency (oral and written) Financial Management Process Improvement, Execution, and Standardization Technical Proficiency Problem Solving/Analysis Leadership Teamwork Orientation Relationship Management Client Management IMPORTANT EDUCATION • Bachelors degree in Facilities Management, Corporate Real Estate, Project Management, or Business