Senior Logistics Manager

Job Seekers can review the Job Applicant Privacy Policy by clicking  here . Job Description : The Senior Manager, Transportation Operations is responsible for the overall leadership, performance, and strategic direction of transportation and yard management operations supporting customer supply chain requirements. This role oversees multiple dispatch teams, supervisors, and operational functions across one or more locations, ensuring safe, efficient, and cost-effective execution of yard moves, shuttle services, and transportation activities. The Senior Manager is accountable for achieving service, safety, financial, and employee engagement objectives while driving continuous improvement initiatives. This position partners closely with customers, operations leadership, maintenance, safety, and transportation planning teams to ensure operational excellence and a best-in-class customer experience. Performance is measured through key metrics including service level attainment, on-time pickup and delivery performance, safety results, labor productivity, equipment utilization, cost management, regulatory compliance, customer satisfaction, and employee retention.

Operational Leadership Lead and oversee transportation, dispatch, and yard management operations across multiple shifts, sites, or customer accounts. Ensure the safe, efficient, and compliant execution of all transportation services, including yard movements, shuttle operations, and regional transportation activities. Establish operational priorities and provide strategic direction to supervisors and frontline leadership teams. Monitor operational performance and implement corrective actions to address service failures, productivity gaps, and operational disruptions. Develop and maintain contingency plans to support business continuity and customer requirements during peak periods, staffing shortages, or unforeseen disruptions.

Leadership & Development Directly manage Transportation Supervisors, Dispatch Supervisors, and other operational leaders. Build a high-performance culture focused on accountability, safety, customer service, and continuous improvement. Provide coaching, mentoring, and performance management to leadership teams. Develop succession plans and support employee growth through training and career development opportunities. Drive employee engagement initiatives aimed at improving retention, productivity, and overall team performance. Customer & Business Management Serve as the primary operational escalation point for customers and internal stakeholders. Foster strong customer relationships through regular operational reviews, business updates, and performance discussions. Partner with customers to identify opportunities for process improvements and service enhancements. Ensure contractual obligations, service commitments, and customer expectations are consistently met or exceeded. Safety & Compliance Champion a safety-first culture and ensure compliance with all company policies, DOT regulations, Hours of Service requirements, and applicable federal, state, and local regulations. Lead safety initiatives, audits, investigations, and corrective action plans. Monitor safety performance metrics and proactively address trends or areas of concern. Ensure all transportation personnel maintain required certifications, qualifications, and training standards. Financial & Performance Management Manage operational budgets, labor costs, and operating expenses to achieve financial objectives. Analyze operational and financial performance data to identify trends, risks, and opportunities. Drive productivity improvements and cost-saving initiatives without compromising service or safety. Monitor key performance indicators including: On-Time Delivery (OTD) On-Time Pickup (OTP) Driver Productivity Equipment Utilization Safety Performance Customer Satisfaction Labor Efficiency Regulatory Compliance Cross-Functional Collaboration Partner with