Support Account Manager

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Own Every Moment at NetApp At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud. Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that drive results, innovate to elevate, and excel together across every function.

Support Account Manager

Düsseldorf, Germany; Schiphol-Rijk, Netherlands; Germany

Job category: Customer Support Job ID: 135615-en_US

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As a Keystone Success Manager, you will be the primary point of contact for our Keystone service inquiries, playing a pivotal role in ensuring our customers achieve their desired outcomes with NetApp’s subscription-based solutions. This role is ideal for individuals who thrive on building relationships, advocating for customer needs, and driving high performance. You will act as a trusted advisor, working closely with customers and internal teams to deliver exceptional service and ensure the success of our Keystone offerings.

Customer Advocacy:  Represent and advocate for customer needs within NetApp, ensuring their voice is heard and their goals are supported. Primary Point of Contact:  Serve as the main contact for Keystone service inquiries, ensuring customer satisfaction and prompt resolution of issues. Service Reviews:  Conduct regular reviews on capacity consumption, forecasting, planning, maintenance, service or support incidents, and billing. Subscription Management:  Facilitate modifications or renewals of subscription services, collaborating with pre- and post-sales contacts. Deployment and Decommissioning:  Support key subscription activities, including deployment, refreshes, and decommissioning, ensuring smooth transitions. Feedback Channel:  Collect and document customer feedback to provide valuable insights to product and engineering teams for future enhancements.