Software Engineer II (AI/ML)

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry. LOB Position Summary: This position is part of Bank of America’s Erica, Chat, and Voice Technology organization. The team builds next-generation AI, Search, and Conversational platforms that power virtual financial assistant and search capabilities across multiple channels. Candidate will design, develop, test, and support scalable software solutions and AI-powered applications. The role requires strong software engineering fundamentals, experience working with modern AI/ML technologies, and the ability to collaborate effectively within an Agile delivery team.

Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements Designs, develops, and modifies architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained Mentors other software engineers and coach team on Continuous Integration and Continuous Development (CI-CD) practices and automating tool stack Executes story refinement, definition of requirements, and estimating work necessary to realize a story through the delivery lifecycle Performs spike/proof of concept as necessary to mitigate risk or implement new ideas Automates manual release activities Designs, develops, and maintains automated test suites (integration, regression, performance) Implement high-quality code following enterprise standards, architecture patterns, and engineering best practices. Participate in solution design discussions and contribute to technical implementation decisions. Develop and integrate AI/ML-powered capabilities into enterprise applications. Support implementation of Generative AI and Retrieval Augmented Generation (RAG) solutions. Develop and maintain RESTful APIs, microservices, and backend services. Perform code reviews and contribute to continuous improvement of engineering practices. Troubleshoot, debug, and resolve application and