SR MGR CUSTOMER EXCELLENCE

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SR MGR CUSTOMER EXCELLENCE

7/20/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.  ​

The Senior Manager, Customer Excellence is a strategic leader responsible for driving customer fulfillment performance, demand management strategy, and customer satisfaction across the Aerospace, Defense & Marine (AD&M) business. This role leads a team of Customer Demand Specialists and serves as a key liaison between customers, Customer Success, Sales, Operations, Planning, Procurement, Manufacturing, and Supply Chain leadership to ensure alignment between customer expectations and operational execution.   This leader will establish scalable processes, drive continuous improvement initiatives, and develop customer engagement strategies that improve on-time delivery, backlog health, forecast accuracy, and overall customer experience. The role operates as a critical escalation point for key customer issues and is accountable for delivering sustainable business results while fostering a culture of customer excellence and operational discipline.     ** Due to ITAR regulations, US citizenship or US lawful permanent residency (green card) is required to apply for this position.** Job Requirements

Strategic Leadership & Team Development •    Lead, coach, and develop a team of Customer Demand Managers to deliver exceptional customer service and operational performance. •    Establish priorities, performance metrics, and development plans to build organizational capability and succession strength. •    Foster a customer-centric culture focused on accountability, responsiveness, collaboration, and continuous improvement. •    Drive employee engagement and create an environment that encourages innovation, problem solving, and professional growth. Customer Relationship Management •    Own executive-level customer relationships and serve as the primary escalation point for complex order fulfillment, delivery, and service issues. •    Partner with Key Account Managers and Customer Success leaders to develop customer engagement strategies that strengthen long-term relationships and improve customer satisfaction. •    Lead business reviews, customer audits, and strategic account discussions to communicate performance, risks, and mitigation plans. •    Ensure alignment between customer expectations and operational capabilities while proactively identifying opportunities to enhance the customer experience. Demand &