Associate L1

Start applying with LinkedIn

Start

Please wait...

Associate L1

Cebu

Cebu State

7/13/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

R͏ESPONSIBILITIES

Support process by managing transactions as per required quality standards.

Fielding all incoming help requests from clients via telephone, chat and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Record, track, and document all queries received, problem-solving steps taken and totally successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speedup resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all domain