Senior AI Business & System Analyst

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Position Summary The Senior AI Business Analyst serves as a strategic role in Global Programs & Operations leadership, driving business transformation through AI, automation, analytics, and process innovation. This role identifies, evaluates, and implements AI-driven solutions that improve operational efficiency, program effectiveness, productivity, partner experience, decision-making, and stakeholder experiences. AI expertise is a core requirement for this role.

Identify, prioritize, and develop AI use cases that improve business performance and operational efficiency. Lead AI proof-of-concepts, pilots, and adoption initiatives. Analyze business processes and design future-state workflows leveraging AI, automation, and analytics. Gather and document business requirements, process flows, user stories, and functional specifications. Support global programs and operational initiatives across multiple business functions. Develop operational playbooks, governance models, and standard operating procedures. Design AI Enabled dashboards, scorecards, and executive reporting solutions, chatbot, actionable insights Leverage AI tools to generate playbooks, training materials, and knowledge assets, partner profitability modeling, sales plays and actionable insights. Partner with IT, business stakeholders, and vendors to evaluate and implement technology solutions. Conduct training AI knowledge with team members Required Qualifications Bachelor’s degree in Business Administration, Information Systems, Computer Science, Data Analytics, or related field. 12+ years of experience in Business Analysis, Program Operations, Business Operations, Strategy & Operations, Digital Transformation, or related disciplines. Minimum 3+ years of hands-on experience evaluating, implementing, and leveraging AI technologies. Experience with ChatGPT, Microsoft Copilot, Vertex AI, Gemini, AI Agents, and workflow automation platforms Strong understanding of Generative AI, prompt engineering, AI-assisted content generation, and business process automation. Excellent communication, stakeholder management, and executive presentation skills. Knowledge of google suite of tools Preferred Qualifications Experience supporting global programs, operations, or transformation initiatives. Experience with partner ecosystems, enablement programs, incentives, business planning, or operational excellence initiatives. Experience implementing AI governance, training, and adoption programs. Experience with Power BI, Tableau, Looker, and enterprise analytics platforms. Knowledge of Agile methodologies and product management practices. Knowledge of PRM and CRM AI certification is a plus, Google AI Essentials, IIBA CBDA, etc Core Competencies AI & Digital Transformation Strategic Business Analysis Program & Operational Excellence Process Optimization & Automation Data Analytics & Business Insights Executive Communication Stakeholder Management Change Leadership Vendor & Technology Evaluation Success Metrics Increase adoption and utilization of AI-enabled solutions. Deliver measurable business value and ROI from AI initiatives. Reduce manual effort through automation and process optimization. Improve operational efficiency, scalability, and process consistency. Deliver actionable insights that influence business decisions. Improve stakeholder satisfaction and business outcomes. Successfully lead transformation initiatives from concept through execution.

The On Target Earnings (OTE) range for this position is USD 171,900.00 To USD 275,000.00 OTE includes Sales Incentive Commission in accordance with relevant plan documents and salary. In addition, as a valued member of our team, you'll be