Digital Product Manager

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About This Role Manage the product roadmap for the CST Digital platforms Manage the prioritization of product backlog working with business stakeholders Drive the execution of product roadmap working with cross-functional groups Perform the market research for the product line and ensure product gaps are addressed using competitive analysis from time to time. Define the overall product strategy to drive innovation and growth for CST Key Responsibilities: Identify customer needs through workshops, focus groups, and research initiatives; share insights with key stakeholders and development professionals. Define the product backlog by incorporating feedback from customer requirements, business stakeholders, marketing teams, and customer feedback loops. Create epics, user stories, and acceptance criteria to establish product requirements, and refine stories for Lynx API with the product development team. Actively engage in the Agile methodology framework for product development and participate in Sprint planning and Scrum ceremonies associated with quarterly PI planning. Utilize a prioritization framework to organize the product backlog Collaborate with Product Development, Design, QA, stakeholders, and other business teams to ensure the delivery of quality product features for Lynx Partner with Architecture and Design teams to address customer needs and develop technically feasible solutions. Collect customer feedback to evolve and iterate on Lynx Fleet and Lynx API products. Remain involved in all stages of the Lynx product life cycle, defining and implementing refinements and upgrades to enhance product offering. Triage and prioritize bugs or incidents to ensure product quality, working closely with Support and Development teams. Drive product features for Lynx to meet the needs of Lynx customers. Define key metrics to drive Lynx product adoption in alignment with the product vision and monitor product metrics and user feedback for continuous improvement. Document product release notes, product announcements, feature specifications, and user guides for customers and support teams. Oversee the Lynx documentation, portal experience, and self-service integration and onboarding guides to improve customer adoption. Define and refine API standards, versioning, rate limiting, and access control policies. Work closely with engineers to ensure the platform and APIs are well-architected, secure, and performant. Lead monetization strategies and pricing models for enterprise customers. Ensure seamless integration of APIs with customers, partners, data platforms, and third-party applications. This position is Hybrid and will require 2 days / week working in the office.

5+ years in a product management role 1+ year in a leadership or supervisory position Bachelor's degree Preferred Qualifications: Proficiency with standard software tools (Jira, Confluence, MS Office) and platforms Experience managing APIs for enterprise customers and SaaS digital platforms Hands-on experience with the API development lifecycle, versioning, and best practices Experience managing IoT and telematics SaaS platforms within the transportation industry Practical experience