Principal Data and AI Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. bout the Team We are a Data & AI Architects team focused on helping customers understand what this new AI era makes possible, and what it actually takes to make the possible a reality: the right architecture, a trusted data foundation, a clear operating model, and an adoption path that scales. We work in the field, close to customers, close to our Agentforce and Data 360 sellers, and close to Product, Engineering, Support, and delivery teams. We are expected to know the domain, understand the wider ecosystem, bring a strong point of view, and help guide the architectural decisions that turn AI ambition into trusted business outcomes. We are looking for architects who love hard problems, think in systems, and are energized by the transformation AI is driving across organizations. We value people who understand how the whole landscape fits together and where Salesforce creates the most leverage within it.

As a Data & AI Technical Architect, you are the expert thought leader and senior field specialist for customers evaluating, implementing, and expanding their use of Salesforce Data 360 (Data Cloud), Agentforce, and the broader enterprise data and AI ecosystem. Your work sits at the intersection of technical architectural, solution engineering, applied data and AI, and delivery-aware judgment on what it takes to make a solution succeed. You help customers translate their data and AI ambitions into practical, actionable architectures. This role asks you to go both deep and wide: deep on the trusted data and agent foundation that everything else depends on, and wide across the ecosystem on which your customers actually run their business — because real architecture lives at the seams between systems, not inside any single product.   What You’ll Do Share a clear point of view on enterprise data and AI — how agents, data platforms, CRM, trust, identity, workflow, governance, and adoption come together into something that delivers value through Salesforce. Deeply understand our data & AI products and articulate the value of the Salesforce platform. Partner with sellers and solution teams to uncover customers' real problems, shape technical strategy, and pressure-test feasibility and cost-to-serve early. Lead customer architectural discussions around Data 360, Agentforce, data structures and patterns, AI readiness, identity management, governance, integration, automation, and business value. Build customer confidence through demos, prototypes, proofs of concept, reference patterns, and architectural walkthroughs that demonstrate what's real as well as what it will take to operationalize and scale. Continuously scan the horizon and tinker to refine your judgement on what's worth building and how to build within the data and AI space. Turn what you learn in the field into reusable assets, enablement, best practices, and product feedback that extend your impact beyond your immediate teams and stakeholders.

You are a builder as much as an advisor. You are comfortable picking up new tools and technology, and are not afraid to get hands-on. You can craft and deliver an engaging story and also