Learning Effectiveness Consultant

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. The Learning Effectiveness Consultant is responsible for measuring, analyzing, and optimizing the effectiveness of commercial learning programs across employee and dealer audiences globally.  This role serves as the primary expert for learning analytics, evaluation, and business impact measurement within the Commercial Learning Team. The Learning Effectiveness Consultant establishes measurement strategies, evaluates program outcomes, identifies insights, and drives continuous improvement.  In addition, this position serves as the Commercial Learning Team's subject matter expert for learning technologies, digital learning capabilities, analytics platforms, and emerging AI-enabled solutions that improve learner experience, scalability, and business impact.

Design and implement a comprehensive learning measurement and evaluation strategy for commercial learning programs. Establish consistent methodologies, standards, and processes for measuring learning effectiveness. Define success metrics for new and existing learning initiatives. Ensure measurement approaches support both employee and dealer learning programs. Serve as the primary advisor to the Commercial Learning Team, business partners and stakeholders on learning technology capabilities. Evaluate and leverage current and emerging learning technologies to modernize commercial learning programs, enhance learner experiences, improve learning effectiveness and engagement, and increase scalability and operational efficiency. Lead the evaluation, implementation, and optimization of AI-enabled learning tools and capabilities.  Assess AI-based solutions for: Practice simulations, Role-play coaching, Skills assessments, Personalized learning recommendations, learning content creation, knowledge reinforcement, Learning analytics Manage the team’s various dashboards, looking for efficiencies, consistency and improvement opportunities. Manage financial recovery model and annual pricing review process Skill Descriptors Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Relationship Management: Knowledge of relationship management techniques; ability to establish and