IVR Consultant

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IVR Consultant

Toronto

Ontario

8/6/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

We are seeking an experienced IVR Consultant to lead the design, enhancement, and optimization of Interactive Voice Response (IVR) and Contact Center solutions. The ideal candidate will possess strong expertise in call flow design, routing strategies, customer self-service channels, and contact center technologies. The candidate will collaborate with business stakeholders, product owners, architects, and technology teams to deliver scalable, customer-centric IVR solutions that improve customer experience, increase call containment, and optimize operational efficiency. Experience with TD Contact Center environments is highly desirable. Key Responsibilities: Act as the Subject Matter Expert (SME) for IVR and Contact Center solutions, with strong Java Gather and analyze business requirements and translate them into IVR and routing solutions. Design, document, and optimize call flows, customer journeys, routing strategies, and self-service capabilities. Collaborate with business and technology teams to enhance customer experience across voice and digital channels. Support implementation and migration initiatives related to Contact Center