Travel Risk Coordinator - EMEA, Travel Risk Management

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Come join a team that safeguards the health, safety, and security of Amazon business travelers globally. Grounded in Duty of Care standards and best practice, the Travel Risk Coordinator (TRC) - EMEA region enables business travel, builds a positive security culture, and delivers proactive risk mitigation solutions for Amazonians traveling for work. The role spans the full travel lifecycle: pre-trip risk assessment and briefings, real-time monitoring and incident response during travel, and post-trip documentation, reporting, and continuous improvement. The right candidate will be calm under pressure, empathetic with travelers in stressful situations, and comfortable making high-impact decisions independently. This is a role for someone who can balance operational traveler assistance needs and contribute to global strategic projects. Key job responsibilities - Serve as a subject matter specialist in medical and security risks to travelers in the EMEA region. - Identify high-risk travel bookings and proactively engage travelers with mitigation guidance. - Coordinate secure ground transportation requests and vendor management. - Manage traveler medical and security incidents from escalation through resolution. - Support Crisis Management Team activation. - Maintain country/city advisories, hotel guidance, and pre-trip messaging. - Complete After-Action Reviews, hotel assessments, and vendor audits. - Track and report operational metrics aligned to the ISO 31030 Travel Risk Management Standard. - Support TRM strategic programs as required. A day in the life - Coordinate secure ground transportation with vetted in-country vendors and update real-time monitoring dashboards. - Triage medical or security incident escalations connect travelers with local support, coordinate with internal stakeholders, and manage cases through resolution. - Update country/city advisories based on new intelligence and maintain pre-trip messaging content. - Complete After-Action Reviews from recent incidents and pull metrics for ISO 31030 compliance reporting. - Contribute to strategic projects refining SOPs, piloting automation workflows, or supporting vendor audits. - Serve as the connective tissue between travelers in the field and the broader TRM program, ensuring nothing falls through the cracks.

About Amazon Security: Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and