Data Center IT Operations Manager

As a Microsoft Data Center IT Operations Manager (ITOM), you will lead and manage a team of individual contributors as well as oversee data center site services and logistics.  The successful candidate will operate at the intersection of engineering, operations, analytics, and organizational leadership. This role requires an individual who can build scalable systems, develop future leaders, challenge conventional operating models, and leverage data to drive transformational outcomes across deployment and break/fix operations. The ideal candidate is not only capable of managing today's operational environment but also architecting the operating system required for the next generation of hyperscale data center growth. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I ITOM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Empowering a culture of safety, security, and compliance in all aspects of data center activities  Leading and managing a team of high-performing individual contributors and their ongoing talent development  Managing and overseeing data center site services, logistics, and deployment  Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels Analyzing production operations and initiate corrective actions to ensure operational stability Initiate and establish quality standards for the data center teams and manage those initiatives through to completion.   Learn, live, and coach the One Microsoft culture and values Lead through change by bringing clarity, generating energy, and delivering success Embody our culture and values .

Required Qualifications: High School Qualification or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience 3+ years people management experience Other Requirements:  Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:  Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply