Senior Revenue Operations Lead, Performance & Insights

We create possibilities that move life and commerce forward Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place. Manhattan Associates is strengthening the revenue intelligence layer of Revenue Operations, and the Senior Revenue Operations Analyst, Performance & Insights will help translate GTM data into trusted analysis, executive-ready narratives, and action-oriented recommendations. This role will drive analytics across pipeline health, forecasting, conversion, coverage, win rates, sales productivity, renewal and expansion signals, dashboards, and business review reporting for Sales, Customer Experience, Finance, and executive stakeholders. The ideal candidate is an analytical business partner who can work through messy data, identify what matters commercially, and convert complex revenue questions into clear models, dashboards, and operating insights. Success in this role requires strong BI capability, SaaS metrics fluency, commercial judgment, and practical use of automation and AI tools to improve reporting scale, forecast visibility, and decision quality. Duti es and Responsibilities • Construct and manage forecast analytics , including commit, best case, pipeline, forecast movement, slippage, close-date movement, forecast accuracy trends, manager forecast behavior, risk identification, and upside analysis. • Build and maintain pipeline analytics covering pipeline creation, coverage ratios, stage conversion, stage aging, source quality, product mix, segment/region performance, velocity, and sufficiency versus target. • Develop revenue performance reporting across bookings, ARR, new logo versus expansion, seller productivity, win rates, average deal size, sales cycle, discounting trends, and segment, geography, or product performance. • Create executive dashboards and review materials for the COO, Sales leadership, CXO, and Finance relating to QBRs, MBRs, forecast reviews, pipeline discussions, and ad-hoc leadership requests. • Write performance narratives, not just charts , by synthesizing trends, root causes, risks, opportunities, and recommended actions that leaders can use to drive execution. • Support annual and quarterly GTM planning analytics including territory coverage, quota support, capacity modeling, productivity assumptions, account prioritization, segment performance, and expansion whitespace. • Build customer lifecycle and expansion insight by incorporating renewal risk signals, adoption indicators, customer health inputs, implementation handoff metrics, expansion propensity, and NRR/GRR visibility. • Partner with the RevOps Systems & Process owner to align KPI definitions, Salesforce reporting logic, source data quality, dashboard governance, and the operating cadence for revenue inspection. • Automate and govern reporting assets through QA routines, metric validation, refresh monitoring, documentation, self-service enablement, and controlled updates to business logic. • Apply AI and advanced analytics responsibly to accelerate insight generation, detect anomalies, validate forecast changes, summarize performance drivers, and reduce recurring manual reporting effort. How We’ll Measure Success • Revenue KPI dictionary established with aligned definitions, calculation logic, source systems, ownership, and usage standards for core GTM metrics. • Pipeline health and forecast accuracy dashboards launched and trusted by Sales, Finance, Customer Experience, and executive stakeholders as sources of truth for operating reviews. • Weekly forecast and pipeline review pack produced on cadence with risk, upside, coverage, conversion, slippage, stage aging, and forecast movement insights. • Executive QBR and MBR templates adopted